About this role
Job summary
We are looking for an organised and compassionate individual to join our team as a Ward Clerk at Royal Cornwall Hospital. This role is essential in supporting the smooth running of our wards and ensuring patients receive the best possible care. You will be the first point of contact for patients, visitors, and staff, providing a friendly and professional service at all times.
As a Ward Clerk, you will manage administrative tasks such as maintaining patient records, handling telephone enquiries, and coordinating communication between clinical teams. Attention to detail and the ability to work in a busy environment are key, as you will play an important role in keeping the ward efficient and well-organised.
This role has been approved for advertising; however, it is also being assessed as a suitable alternative employment opportunity. As a result, the vacancy may be withdrawn or there may be a delay before shortlisting can begin.
This role is open to all applicants. However, in line with Cornwall First recruitment principles, initial shortlisting will prioritise applicants from Royal Cornwall Hospitals NHS Trust, Cornwall Partnership NHS Foundation Trust, and the Integrated Care Board for Cornwall and the Isles of Scilly.
Main duties of the job
We are seeking someone with excellent communication skills, a proactive approach, and a commitment to delivering high standards of service. Previous experience in a healthcare setting is desirable but not essential, as full training will be provided.
If you are passionate about supporting patient care and enjoy working as part of a dedicated team, we would love to hear from you. Apply today and help us make a difference at Royal Cornwall Hospital.
About us
The Royal Cornwall Hospitals NHS Trust (RCHT) is the main provider of acute and specialist care services in Cornwall and the Isles of Scilly. It serves a population of around 470,000 people, a figure that can increase significantly with visitors during the busiest times of the year. We employ approximately 6,700 staff and have a budget of approximately £740 million.
RCHTis responsible forthe provision of services at three main sites with approximately 780 inpatient beds:
Royal Cornwall Hospital in Truro
St Michael's Hospital in Hayle
West Cornwall Hospital in Penzance
We are a teaching hospital in partnership with the University of Exeter Medical School, University of Plymouth School of Nursing and Midwifery, and Peninsula Dental School.
Keeping at the forefront of medical advances, we are continually developing our clinical services as well as ourfacilities, andare committed to maximising the range of specialist care that can be offered locally. Allied to this is a growing reputation for research and innovation.
The Knowledge Spa on the Royal Cornwall Hospital site is the base for medical and nursing as well as ongoing education for health professions in clinical and non-clinical roles. This plays a vital part in attracting and retaining highly skilled teams of doctors, nurses and other health professionals who support the care of well over half a million people each year.
Job description Job responsibilities
PLEASE NOTE: To view the full Job Description and Person Specification, please click the supporting document on the right-hand side.
To be an employee of the NHS you need to successfully complete the following:
Identity Checks Professional registration and qualification checks Employment history and reference checks Occupational Health clearance Satisfactory Disclosure and Barring Service check Right to work in the UK For further information please visit:
https://www.nhsemployers.org/topics-networks/employment-standards-and-regulation
We reserve the right to close this advert early.
We may be able to offer flexible working. Please discuss at interview.
We may be able to offer sponsorship but this is not guaranteed
Person Specification
Qualifications Essential
Good standard of education
Desirable
NVQ level 2 in customer care or equivalent
Experience Essential
Working in public environment Previous office experience
Desirable
PAS and maxims experience Previous NHS experience
Practical Skills Essential
Well organised Good communication skills Good telephone manner
Desirable
UNIT 4 ordering system
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Royal Cornwall Hospitals Trust
Address Treliske Hospital
Royal Cornwall Hospital
Truro
TR1 3LJ
Employer's website https://www.royalcornwall.nhs.uk/ (Opens in a new tab)