About this role
Job summary
The Penlee Unit is a busy and diverse working environment. As a Ward Clerk, you will play a vital role in supporting patient care through efficient administration and excellent communication.
Key Responsibilities Reception Duties: Greet, receive, and direct patients, carers, and visitors in a welcoming and supportive manner, following Trust procedures. Telephone Management: Answer calls professionally, investigate queries, direct patients to relevant departments, book/rebook appointments, relay messages, and escalate to clinicians as needed. Email Management: Maintain the generic email account, respond to queries and appointment requests promptly, and escalate when required. Administrative Support: Understand and perform a full range of administrative tasks, both routine and non-routine, to support effective patient care. Record Attendances, Outcomes, Referral to Treatment (RTT), and Procedure codes accurately on PAS to ensure correct funding. Admit and discharge patients on PAS in a timely manner for Clinical Coding purposes. Prepare notes for upcoming clinics using both legacy notes and eNotes. Flexibility: Demonstrate a dynamic and adaptable approach to work in a fast-paced environment. Embrace change and dynamic ways of working.
Main duties of the job
Patient Registration:Ensure all patients arriving at the Penlee Department are promptly booked into the appointment system, notify relevant staff of their arrival, and confirm that hospital notes are directed to the appropriate clinic.
Admissions and Discharges:Accurately admit and discharge outpatients, process ward transfers, and update records on PAS/SWIFTPLUS and the Endoscopy Booking Tool in line with Trust policies and procedures.
Attendance Management:Record all attendances, discharges, cancellations, and non-attendances for endoscopy appointments, and provide patients with details of future appointments as required.
Clinic Preparation:Prepare clinics for the following day, ensuring all necessary information is available in eNotes and legacy folders.
System Proficiency:Maintain working knowledge of Maxims, Scorpio, and Legacy systems.
Multidisciplinary Liaison:Communicate effectively with multiple specialties and multidisciplinary teams to support patient care.
Confidentiality:Uphold patient confidentiality at all times in accordance with Trust policy.
Reception Duties:Greet, receive, and direct patients, carers, and visitors at reception desks in line with Trust procedures.
List Monitoring:Monitor appointment lists and manage short-notice changes, ensuring timely communication and appropriate action.
Specialty-Specific Tasks:Complete all tasks unique to specialty areas, including pre-admission to EPMA, prescription requests, and coordination with Pharmacy.
About us
The Royal Cornwall Hospitals NHS Trust (RCHT) is the main provider of acute and specialist care services in Cornwall and the Isles of Scilly. It serves a population of around 470,000 people, a figure that can increase significantly with visitors during the busiest times of the year. We employ approximately 6,700 staff and have a budget of approximately £740 million.
RCHTis responsible forthe provision of services at three main sites with approximately 780 inpatient beds:
Royal Cornwall Hospital in Truro
St Michael's Hospital in Hayle
West Cornwall Hospital in Penzance
We are a teaching hospital in partnership with the University of Exeter Medical School, University of Plymouth School of Nursing and Midwifery, and Peninsula Dental School.
Keeping at the forefront of medical advances, we are continually developing our clinical services as well as ourfacilities,andare committed to maximising the range of specialist care that can be offered locally. Allied to this is a growing reputation for research and innovation.
The Knowledge Spa on the Royal Cornwall Hospital site is the base for medical and nursing as well as ongoing education for health professions in clinical and non-clinical roles. This plays a vital part in attracting andretaininghighly skilled teams of doctors, nurses and other health professionals who support the care of well over half a million people each year.
Job description Job responsibilities
PLEASE NOTE: To view the full Job Description and Person Specification, please click the supporting document on the right-hand side.
To be an employee of the NHS you need to successfully complete the following:
Identity Checks Professional registration and qualification checks Employment history and reference checks Occupational Health clearance Satisfactory Disclosure and Barring Service check Right to work in the UK For further information please visit:
https://www.nhsemployers.org/topics-networks/employment-standards-and-regulation
We reserve the right to close this advert early.
We may be able to offer flexible working. Please discuss at interview.
Person Specification
Assesment Essential
Previous administrative experience Customer care skills
Desirable
Previous NHS experience Knowledge of PAS, Unit4 and MAXIMS
Face to face interview Essential
Previous administrative experience Customer Care skills Proven communication skills Understanding of appointment systems Good computer literacy skills Ability to prioritise and manage workload
Desirable
Previous NHS experience Knowledge of PAS, Unit 4, MAXIMS
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Royal Cornwall Hospitals Trust
Address West Cornwall Hospital
St Clare Street
Penzance
TR18 2PF
United Kingdom
Employer's website https://www.royalcornwall.nhs.uk/ (Opens in a new tab)