About this role
Job summary
This is a key role supporting the effective and timely discharge of patients and the smooth running of ward capacity.
You will play a central part in coordinating patient flow, acting as a single point of contact for bed availability and allocation within the ward. The role requires a proactive, organised and responsive approach, maintaining a real-time understanding of current and predicted capacity while ensuring discharge processes are well planned and delivered efficiently.
You will work closely with multidisciplinary teams both within the Trust and externally, helping to reduce delays and improve patient experience.
Priority will be given to colleagues identified as at risk through the Trust's redeployment process.
Please note the advert may close earlier than the stated date due to high levels of interest.
Main duties of the job
Support the Ward Manager and Ward Coordinator in maintaining safe and effective patient flow Act as a central point of contact for ward bed availability and allocation Maintain accurate, real-time information on systems such as e-track and ward whiteboards Attend whiteboard rounds, identify required actions and actively manage discharge plans Focus on patients with predicted discharge dates within the next 72 hours to support timely discharge Liaise with Duty Managers when beds become available Coordinate admissions, internal transfers and external transfers Work with Transfer of Care teams and clinical specialties to minimise delays
About us
This role offers the opportunity to directly impact patient experience and flow within the hospital. By supporting safe and timely discharge, you will help improve patient outcomes and ensure beds are available for those who need them most.
You will be part of a supportive multidisciplinary team, working in a role where your organisation, judgement and coordination make a real difference every day.
Job description Job responsibilities
Assist in completing discharge checklists and ensure plans are clearly documented Chase clinical teams for discharge summaries and support timely provision of TTOs Ensure patients and carers are informed and prepared for discharge Expedite diagnostic requests and escalate delays appropriately Prepare documentation for patient transfers, including photocopying and organising notes
Person Specification
Education and Qualifications Essential
oGood standard of literacy and numeracy oNVQ Level 3 or equivalent experience
Desirable
oJunior Management/Team Leader Qualification
Experience Essential
oPrevious Customer Service experience (minimum of 12 months) o1 year previous administration experience to NVQ level 3 or equivalent
Desirable
o1 year experience of working in an ED / healthcare oProject/change management skills to facilitate service improvement
Knowledge Essential
oClear, concise verbal and written communication
Desirable
oExperience in customer service and handling sensitive information. oExperience in providing admin support related to patient care
Other Essential
oUse to working in a busy environment oDemonstrates a strong desire to improve performance and make a difference by focusing on goals
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name North West Anglia NHS Foundation Trust
Address Northwest anglia NHS Foundation trust
Bretton Gate ,Peterborough
Peterborough
PE3 9GZ
Employer's website https://www.nwangliaft.nhs.uk/ (Opens in a new tab)