About this role
Job summary
To provide a responsive patient discharge support service completing and tracking referrals from receipt to patient discharge To support the wards on the safe and timely discharge of patients from the acute settings, including attending whiteboards. To record patient level data regarding Discharge Ready patients To oversee the completion and compliance with Red2Green and Criteria to Reside initiatives from a ward perspective. To update the sit rep report for reporting to national database, ensuring that it is accurate and in real time. Liaise with ward staff regarding changes in patient's clinical status affecting discharge and data recording. To support the Head of Site operations, Capacity and Discharge Planning, to perform all allocated administrative tasks required to meet the needs of the service. To undergo training as necessary to meet the needs of new developments within the service.
Main duties of the job
Contribute to the department, ensuring that it operates to the highest standards, for discharge planning. Be responsible for ensuring that all duties are carried out in accordance with the correct procedures and policies. Ensure that E-Track information is correct and accurate. Support workloads within the department and cover for colleagues in their absence. Act as a key to external organisations regarding queries related to discharge planning and specific patient enquiries. Deal sensitively and effectively with telephone enquiries from colleagues, ensuring confidentiality is always maintained. Actively take part in team meetings to ensure the department is flexible in its approach to changing workloads. Act as a named link for the discharge team to ensure that the appropriate level of knowledge is acquired to support the administrative processes required. To liaise with Social Services, health providers and organisations providing streamlined patient discharges as required.
About us
Priority will be given to colleagues identified as at risk through the Trust's redeployment process.
Job description Job responsibilities
Please see attached detailed Job Description and Person Specification for more information regarding this role.
Person Specification
Education Essential
GCSE English language level 4-9 (or equivalent)
Desirable
NVQ III Business and Administration
Experience Essential
Previous administrative/secretarial experience Experience of using MS Office, Word, Excel, and outlook
Desirable
Demonstrate an understanding of customer care Experience of working in the NHS, use of NHS systems and understanding of medical terminology Experience of working with Multi-Disciplinary Teams and/or attending meetings
Knowledge Essential
Demonstrate understanding of GDPR and working with sensitive and confidential information
Desirable
Red2 Green/ Criteria to Reside / SAFER initiatives Local Discharge Planning processes
Skills Essential
A self-motivated, innovative, and a pro-active problem solver Able to meet tight deadlines, prioritise workload, and work under pressure Flexible in approach to meet the challenges of a trust wide post Demonstrate good standards of written and verbal communication Ability to communicate at all levels Ability to work independently or as part of a team
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name North West Anglia NHS Foundation Trust
Address Hinchingbrooke Hospital
Hinchingbrooke Park
Huntingdon
PE29 6NT
United Kingdom
Employer's website https://www.nwangliaft.nhs.uk/ (Opens in a new tab)