About this role
Job summary
Mendip Vale Medical Group are looking for further Patient Co-ordinators to join our team, as we expand in our friendly and innovative practices serving over 85,000 patients within our 10 sites in North Somerset, Bristol & South Gloucester.
As a Patient Co-ordinator you will assist and signpost patients to the most appropriate service or healthcare professional in a courteous, efficient and effective way.
Main duties of the job
Working as part of a team the post-holder will assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Managing the expectations of patients, their carers or guardians in to provide a high standard of patient focused service. The post-holder will pro-actively communicate relevant information between patients and their healthcare professional.
The Patient Co-ordinator will develop good working relationships with:
Patients GP, nurses and other surgery staffKey Responsibilities:
To support the Patient Services Manger in the delivery of safe and efficient responses to patient requirements. Working in our telephone hub being the first contact to our patient enquiries and appointment booking requests. Making of appointments by telephone and at the reception desk, using a computerised system. Letter scanning and filing, dealing with clerical patient changes of address, completion of forms etc. as required. Checking and completion of tasks as appropriate. Creation of new patient records. Control all patient files and related admin to required quality standards and in line with information governance, GDPR and DPA regulations. Maintain accurate records.
About us
As a high-achieving and well-organised practice, we embrace a Multi-Disciplinary Team approach to care provision.
Changes made from merging and working more effectively have enabled us to make investment into our buildings, making our estate one of the newest and brightest in the south west
Job description Job responsibilities
To assist patient with their enquiries so as to be able to direct them to the most appropriate service or healthcare professional in order to meet their needs in a courteous, efficient and effective way.
Managing the expectations of patients, their carers or guardians to provide a high standard of patient focused service. The post-holder will pro-actively communicate relevant information between patients and their healthcare professional.
The succesful candidate will be responsible for:
Working in our telephone hub, being the first contact to our patient enquiries and appointment booking requests.
Making of appointments by telephone and at the reception desk, using a computerised system.
Letter scanning and filing, dealing with clerical patient changes of address, completion of forms etc. as required.
Checking and completing tasks as appropriate.
Creating of new patient records.
Controlling all patient files and related admin to required quality standards and in line with information governance, GDPR and DPA regulations.
Maintaining accurate records.
Due to the high volume of applications we receive, we regret that we are only able to contact candidates who are shortlisted for the next stage of the selection process.
We would like to thank all applicants for their interest in joining our team and for the time and effort invested in the recruitment process.
Person Specification
Experience Essential
Experience in reception / customer service focused roles .
Desirable
Experience of reception / admin duties within Primary Care. Use of patient records systems (EMIS).
Qualifications Essential
GCSE in English and Maths at Grade C or above, or equivalent experience. Evidence of continued learning/personal development in relevant field
Desirable
NVQ3 in Administration or equivalent or working towards.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Mendip Vale Medical Group
Address Mendip Vale Medical Group
135 Pastures Avenue
St. Georges
Weston-super-mare
Avon
BS227SB
Employer's website https://www.mendipvale.nhs.uk/ (Opens in a new tab)