About this role
Job summary
Provide general assistance to the Practice Team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
Main duties of the job
Ensure an effective and efficient reception service is provided to patients and other visitors to the Practice.
Deal with all general enquiries, explain procedures and make new and follow-up appointments.
In line with practice procedures, ensure that patients with no prior appointment but who need an urgent consultation are seen in a logical and non-disruptive manner.
Explain Practice arrangements and formal NHS requirements to new patients and those seeking temporary/emergency cover and ensure procedures and paperwork are completed.
On a daily basis work on Accuryx triage to ensure prompt responses to patient requests.
Receive and make telephone calls as required. Use of the care navigation toolkit to advise. Divert calls and take messages, ensuring accuracy of detail and prompt delivery to the most appropriate person.
Refer repeat prescription requests on to the prescription clerks.
Advise patients of relevant charges for private (non-General Medical Services) services, accept payment, and issue receipts/invoices for same when necessary.
Enter patient information on to the computer as required.
Maintain a thorough knowledge of all Practice procedures.
Be able to cover all reception positions. Maintain a working knowledge of unfamiliar tasks.
About us
We are part of the Wantage PCN in the health centre, working alongside Church Street Practice. The Health Centre has had an extension built very recently offering extra capacity.
Our patient list size is approximately 16,000.
We offer free parking at the Health Centre, regular staff lunches and social events.
We have a large clinical team consisting of 9 doctors, both partners and salaried GP's, a nursing team, pharmacy team, physio team and an admin and secretarial teams.
Job description Job responsibilities
Ensure an effective and efficient reception service is provided to patients and other visitors to the Practice.
Deal with all general enquiries, explain procedures and make new and follow-up appointments.
In line with practice procedures, ensure that patients with no prior appointment but who need an urgent consultation are seen in a logical and non-disruptive manner.
Explain Practice arrangements and formal NHS requirements to new patients and those seeking temporary/emergency cover and ensure procedures and paperwork are completed.
Receive and make telephone calls as required. Use of the care navigation toolkit to advise. Divert calls and take messages, ensuring accuracy of detail and prompt delivery to the most appropriate person.
Refer repeat prescription requests on to the prescription clerks.
Advise patients of relevant charges for private (non-General Medical Services) services, accept payment, and issue receipts/invoices for same when necessary.
Enter patient information on to the computer as required.
Maintain a thorough knowledge of all Practice procedures.
Be able to cover all reception positions. Maintain a working knowledge of unfamiliar tasks.
Person Specification
Experience Essential
Good General Education including Mathematics and English
Desirable
Experience of working in primary care Experience of working in a GP practice
Qualifications Essential
GCSE grade A to C in English and Maths
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Newbury Street Practice
Address Wantage Health Centre
Mably Way
Wantage
Oxfordshire
OX12 9BN
Employer's website https://newburystreetpractice.co.uk (Opens in a new tab)