About this role
Job summary
The post holder will provide professional leadership and support for the clinicians within the IUCS. The postholder will play a key role to develop and maintain high levels of performance in line with the overall strategic priorities of the organisation. This involves working with wider Primary and Secondary Care teams, relevant external stakeholders and the entire IUCS Multidisciplinary Team. The postholder will work in close partnership with the Head of Clinical Delivery of OOH and CAS and the Head of Business Improvement. Services will include Out of Hours GP service, Urgent Care Coordination Hub and Clinical Assessment Service
Main duties of the job
Main Duties of the Job:
Supporting recruitment including building relationships with a range of stakeholders to raise the profile of IUCS and promote out of hours as a desirable career opportunity
Overseeing appropriate pre-employment interviews, induction and training including compliance with the relevant mandatory training
Ensuring that all clinicians are competent and capable to deliver high quality, evidence based clinical care within IUCS
Overseeing induction and training of Sessional GPs and GP Registrars within the IUCS
Working closely with the Education Team to develop a program of directorate clinical education, peer networking and group supervision for continuous professional development
To support the development of Advanced Practice within the directorate, through supervision and education provision.
To advise NEMS Medical Director of best evidence clinical practice in the field of urgent and community care, drawing upon subject matter experts to inform decision making.
Take responsibility for your own rigorous professional development
Be an active member of both the audit group and the clinical performance group, providing constructive and appropriate feedback to individual GPs to enhance clinical outcomes while ensuring the required level of productivity for the safe and efficient delivery of services.
About us
NEMS Community Benefit Services (NEMS) is a not-for-profit social enterprise and a Company Limited by Guarantee. It has been operating in Nottinghamshire for over 25 years, now providing a population of more than 1.2 million with urgent primary health care services. It operates out of 2 registered locations and four bases and deploys a team of more than 370 healthcare professionals, including 150+ sessional GPs, 90 + substantive staff, 30+ agency workers, and 140+ non-healthcare staff.
NEMS provides services to a population of circa 1.2 million under the following service portfolio headings;
Care Co-ordination and non-clinical call handling Clinical Assessment and Care Navigation Support to Primary Care including General Practice Out-of-Hours and Urgent Treatment Centres Outbreak Management
Job description Job responsibilities
Main Duties of the Job:
Supporting recruitment including building relationships with a range of stakeholders to raise the profile of IUCS and promote out of hours as a desirable career opportunity
Overseeing appropriate pre-employment interviews, induction and training including compliance with the relevant mandatory training
Ensuring that all clinicians are competent and capable to deliver high quality, evidence based clinical care within IUCS
Overseeing induction and training of Sessional GPs and GP Registrars within the IUCS
Working closely with the Education Team to develop a program of directorate clinical education, peer networking and group supervision for continuous professional development
To support the development of Advanced Practice within the directorate, through supervision and education provision.
To advise NEMS Medical Director of best evidence clinical practice in the field of urgent and community care, drawing upon subject matter experts to inform decision making.
Take responsibility for your own rigorous professional development
Be an active member of both the audit group and the clinical performance group, providing constructive and appropriate feedback to individual GPs to enhance clinical outcomes while ensuring the required level of productivity for the safe and efficient delivery of services.
Lead on reviews of incidents, learning and sharing events in line with the Patient Safety Incident Response Framework, and supporting reassurance around relevant NICE guidance
Lead on external governance arrangements with key stakeholders, facilitating the sharing of clinical cases and learning themes, while creating opportunities to gather feedback on IUCS service delivery and ensure effective closure of the feedback loop. Strengthen governance integration with external partners to enhance safe service delivery and promote staff engagement.
Active participation in the Patient Safety Steering Group by presenting regular data on incidents, workforce risks, and risk register updates, while identifying key service risks and outlining appropriate mitigations
Ensure that the organisations key values and principles are enacted within operational services.
Manage professional disciplinary issues relating to clinicians working in IUCS in partnership with the Head of Clinical Delivery and Clinical Governance Lead
Develop and maintain strong professional networks within the local area, in-hours primary care, Local Medical Committee, relevant provider organisations and commissioners as enablers for ongoing service development
Working with the wider multi-disciplinary team to establish protocols/standards that support the priority areas of work
Contributing to the development of new models and deliveries of service that meet patient need
Listening to and responding to service improvements suggested by service users and carers and clinical care pathway champions
To enable this role to be successful there is an expectation that the Medical Lead would also work clinically within the IUC service.
Success will be measured by the following key criteria:
Improved outcomes and experience for service users, their families and carers
Improved/ efficient use of resources
Improved clinical supervision and oversight of practice including prescribing decisions
Improved staff satisfaction
Continuous service improvements
Strong relationships with service partners, including primary care, EMAS, acute trusts and the Integrated Care Board (ICB).
Strong partner relationship with the local authority in the delivery of their services
Strong system relationships with organisations involved in the delivery of health, wellbeing and care.
Generic Responsibilities All Post/ All Employees :
1. Patient Experience
Work in accordance with confidentiality and information governance requirements.
Guide and support the clinical staff in monitoring, evaluating and improving the patient experience.
Ensure timely feedback is gathered from patients and carers in designated services, promoting the systems available and providing relevant analysis.
Participate in NEMS patient experience programmes.
Ensure services deliver high-quality, patient-centred care
2. Services Finances
work collaboratively with Corporate Services and Operational Service Managers to meet the departmental financial responsibilities.
Be responsible for the financial implications of decisions and actions.
Work in a manner that promotes financial stability of the organisation.
To be able to lead on business case assessments and creation of credible cases for investment for clinical service developments.
3. Health and Safety
Ensure Health and Safety polices & procedures are adhered to by self and staff.
Comply with employee responsibilities under the Health and Safety at Work Act.
Ensure that personal safety is maintained and that of colleagues and the public.
Ensure all accidents and/or dangerous incidents are recorded and reported, as guided by NEMS policy.
Person Specification
Qualifications Essential
GP on register of General Medical Council and on the Performers list Urgent Care Clinical Experience
Desirable
Medical Management and continuing medical education courses Medical teaching qualification
Knowledge Essential
Excellent understanding of the public sector and NHS policy, in relation to urgent and community care. CQC requirements. Medico-legal aspects of role. NHS workforce development structure and policy environment. Understanding and knowledge of database systems Understanding and knowledge of the Data Protection Act, Freedom of Information Act, Information Governance, GDPR, Equality Act and confidentiality issues. Awareness of equality and valuing diversity principles.
Skills and Abilities Essential
Ability to translate policy into practice - interpret national guidance to produce local plans. Excellent organisational skills and an ability to work under pressure. Ability to read, analyse and summarise NHS policy and guidelines and translate into actions, interventions and projects to aid primary and community care workforce development. Understanding and awareness of managing a budget, income and expenditure, and managing financial targets. Compassionate, inclusive and collaborative leadership behaviours. Interpersonal and communication skills. Ability to work in a multi professional team and be independent. Able to provide and receive complex, sensitive or contentious information. Able to work with limited supervision. Work collaboratively, both internally and with external partners, appreciating the nature of mutual commitment A methodical approach to process; an aptitude for accuracy and attention to detail. Line management and people performance.
Desirable
Project management skills. History of innovation in service development
Experience Essential
Significant experience in urgent care / community services Relevant experience as a GP in the NHS. Experience supervising clinical staff. Experience of contribution to and/or leadership of organisational change. Proven record of making and managing difficult decisions in a high-pressure environment.
Desirable
Proven track record of achievements in managing a complex organisation. Teaching interest and/or experience teaching clinical staff.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details Employer name NEMS Community Benefit Services Ltd
Address Forward House
Station Street
Nottingham
NG2 3AJ
Employer's website https://nemscbs.net/ (Opens in a new tab)