About this role
Job summary
This is an exciting opportunity to join NEMS as Associate Director of Nursing and Advanced Practice, providing senior clinical leadership within a dynamic, high-performing urgent care organisation. We are seeking an experienced and credible clinical leader who is passionate about quality, patient safety, and service innovation
Main duties of the job
Main duties of the job
The Associate Director of Nursing & Advanced Practice will report to the Medical Director and will attend the NEMS Board ensuring that quality, safety and patient experience is central to all that the organisation delivers. He/she will need to be an experienced ACP, who has a broad understanding of healthcare and quality, especially within out of hospital and primary care settings.
The core purpose of this post is to ensure fit-for-purpose clinical standards at NEMS by providing leadership to all Nurses, Allied Health Professionals and care staff that work in the service, and to take the lead on quality governance. The Associate Director of Nursing and Advanced Practice will lead initiatives to reduce avoidable harm and ensure the highest standards of clinical care, ensuring compliance with professional and regulatory standards, such as those set by the Care Quality Commission CQC.
In conjunction with the Medical Director, he/she will ensure that appropriate assurance is brought to the board in Quality, Patient Safety, through regular audits, management, and investigation of incidents, and appropriate insight into available data.
The Associate Director of Nursing and Advanced Practice role bridges the gap between frontline clinical practice and the strategic direction of the organisation.
About us
NEMS Community Benefit Services (NEMS) is a not-for-profit social enterprise and a Company Limited by Guarantee. It has been operating in Nottinghamshire for over 25 years, now providing a population of more than 1.2 million with urgent primary health care services. It operates out of 2 registered locations and four bases and deploys a team of more than 370 healthcare professionals, including 150+ sessional GPs, 90 + substantive staff, 30+ agency workers, and 140+ non-healthcare staff.
NEMS provides services to a population of circa 1.2 million under the following service portfolio headings;
Care Co-ordination and non-clinical call handling Clinical Assessment and Care Navigation Support to Primary Care including General Practice Out-of-Hours and Urgent Treatment Centres Outbreak Management
Job description Job responsibilities
Clinical Governance and Quality of Care
Lead on quality governance, ensuring robust systems for patient safety, clinical effectiveness, and quality improvement are embedded across all services.
Ensure compliance with regulatory standards from national bodies (including NMC, NICE, and NHSE) and can demonstrate compliance against the requirements set out by regulating bodies and authorities.
To ensure effective preparation and planning for regulatory inspections and ongoing self-assessment and improvement against the Care Quality Commission domains, to ensure that the organisation is safe, effective, caring, responsive and well led.
Maintain strong working relationships with regulatory partners and other stakeholders, ensuring effective intelligence gathering and proactive management of risk and opportunity.
Ensure an effective approach to internal quality assurance and the mechanisms for learning and delivery of improvement and change to address patient safety risks.
Corporate responsibility for Safeguarding Adults and Children and Infection Prevention & control, as delegated by the Chief Executive.
Put in place arrangements to support the development of a patient focused organisational culture, with strong professional values and behaviours.
Oversee the management of patient clinical-related feedback and ensure NEMS policies and procedures are informed by best practice and reviewed regularly.
Guide and support the Clinical Leadership Team and the Nursing and AHP workforce in monitoring, evaluating and improving patient experience, with effective feedback systems.
Be accountable for measurable improvements in patient safety, clinical outcomes, and patient experience, supported by data-driven assurance and benchmarking
Professional & Clinical Workforce Leadership
Provide professional leadership for nursing professionals, care staff and allied health professionals, fostering a culture of trust, respect and multidisciplinary collaboration.
Lead the development and implementation of workforce strategies, clinical supervision, appraisal, and revalidation processes to uphold the quality of patient care and maximise clinical productivity.
Guide the clinical workforce - provide inspirational, visible leadership and develop a cohesive, supportive team environment.
Develop and support staff and students - responsible for workforce utilisation and development, including strategies for recruitment, retention, education, ongoing training & professional development, to ensure a highly skilled and effective nursing and AHP team.
Work with Executive colleagues and the NEMS People and Culture function to develop the clinical workforce strategy and ensure sustainability of future NEMS services.
Ensure effective team structures are in place and provide line management of key teams.
Lead the development of advanced practice, multidisciplinary and innovative workforce models to meet current and future service demand
Clinical Leadership and Service Delivery
Responsible for the management of clinical services, resource allocation and ensuring services are delivered effectively and efficiently.
Set and demonstrate an organisational safety culture in line with the organisations vision and values to ensure high quality service delivery.
Develop and communicate the strategic approach to clinical service delivery, quality, assurance, innovation and improvement; ensuring a shared vision and measures of success which support and enable the overall strategic vision.
Jointly with the Medical Director, advise the NEMS Board on the impact of proposed service changes, regulation, legislation, and national policy in terms of the organisations ability to deliver clinical services.
Maintain an active clinical presence and professional credibility within services. Whilst there is no formal rostered clinical requirement, the post holder is expected to undertake clinical practice as required to support service delivery, maintain professional competence, and ensure a current and visible understanding of frontline care
Service Development & Improvement
Develop evidence-based care pathways and local guidelines that enable NEMS to enhance and re-design its range of services.
Along with the Medical Director, provide clinical scrutiny and/or sign off for new and developing services and processes.
Lead efforts to continuously improve the patient and family experience. Act as a patient champion, ensuring patient and public feedback is used to drive improvements.
Working with other Directors and Senior Leaders, ensure the development of leadership and improvement capability across NEMS.
Strategic Leadership
Provide professional advice to the Board, contributing to the strategic vision, values, and objectives of the organisation, ensuring alignment with national policy and statutory requirements.
Maintain key professional relationships and attend forums across the ICS and wider.
Develop effective external contacts and relationships to ensure that NEMS is best placed to benefit from best practice networks and partnerships.
Promote financial sustainability and productive working with all clinical staff at NEMS and maintain budget control.
Adhere to the standards laid down in the NHS Code of Conduct for Managers and NHS Constitution and at all times act in a manner that reflects and promotes the values of NEMS.
Actively identify good practice at NEMS and share it across the organisation.
Provide visible clinical leadership across the Integrated Care System (ICS), influencing partners and contributing to the development of system-wide urgent and primary care strategy
Participate in the On Call rota for NEMS.
Person Specification
Other Essential
Values and respects others, treats everyone as an individual, is non-judgemental Motivated to be genuinely kind and caring Helps and co-operates with colleagues Pro-active and takes responsibility Willing to learn, open to change Motivated to make a difference Full driving licence and the ability to travel between locations The ability to work flexibly when required in line with the demands of the role
Skills and Abilities Essential
Have the ability to understand the long term or widespread implications of decisions Use a range of influencing strategies to bring about change and development of services Build and use extended networks of influence Explains complex situations in ways that are accessible to a range of stakeholders Sets boundaries/parameters for how others are to work and act Is prepared to be held openly to account for meeting goals and targets Commitment to the aims and values of the organisation Commitment to service delivery and innovative & courageous service development Commitment to patient centred care Flexible and adaptable to changing situations Able to communicate expertly at all levels, including the future direction of NEMS Ability to work collaboratively with teams across professional and organisational boundaries
Experience Essential
Demonstrable experience and excellent track record at senior level in a nursing leadership role Demonstrable experience in leading change management processes, with successful outcomes Coaching, mentoring and supporting high performance Monitoring and auditing of standards and the quality of service Experience of managing conflict and achieving resolution
Desirable
Development of new clinical services Experience working in Urgent Care
Qualifications Essential
Evidence of working at an advanced level of clinical practice Masters level qualification Experience of working clinically in a primary, community or urgent care setting. Evidence of continuing professional development Recognised management / leadership qualification
Knowledge Essential
Nursing and Midwifery Council/HCPC standards Medico-legal aspects of advanced practice Healthcare quality governance and improvement Current health policy and professional issues Safeguarding adults and children CQC registration and compliance requirements National Quality Requirements for Out of Hours Services. Change management and project management fundamentals Confidentiality and information governance
Desirable
NMC, HCPC and RCGP standards
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details Employer name NEMS Community Benefit Services Ltd
Address Forward House
Station Street
Nottingham
NG2 3AJ
Employer's website https://nemscbs.net/ (Opens in a new tab)