About this role
Job summary
We are seeking an experienced and highly organised Reception Team Lead to support the front-of-house operations of our busy GP surgery. This is a pivotal role within the practice, ensuring patients receive a professional, efficient, and compassionate service while leading and supporting a dedicated reception team.
Main duties of the job
Lead, supervise, and support the reception team to deliver high-quality patient care and service Oversee daily reception operations, ensuring smooth appointment booking, patient flow and maximising appointments. Monitor performance and identify opportunities to improve administrative processes Train, mentor, and induct new and existing reception staff Ensure compliance with practice policies, including confidentiality, safeguarding, data protection, H&S and CQC. Work closely with senior clinical and administrative staff to support effective service delivery Maintain morale communication and workforce efficiency levels
About us
We are a busy GP Practice in West Swindon and we can offer a stimulating and welcoming environment whether you wish to develop your skills in this type of work or just be part of a friendly team trying to offer the best care and services to our patients. Your open and approachable manner is most important and we would ask any applicant to have had at least 6 months experience working with the public, preferably in healthcare and GP surgery environment.
Job description Job responsibilities
Reception Team Lead
Location: Ashington House Surgery, Swindon Salary: Dependent on experience Hours:FT 38 hours per week (Monday to Thursday, Fridays off)
Key Responsibilities
Lead, supervise, and support the reception team to deliver a consistently high standard of patient service Oversee the daily operation of the reception area, including appointment booking, patient arrivals, and telephone management Support efficient patient flow and ensure optimal use of appointment capacity Monitor reception performance and identify opportunities to improve administrative processes and workflows Train, mentor, and induct new and existing reception staff Conduct regular checkins to support staff performance, wellbeing, and development Ensure compliance with all practice policies and procedures, including confidentiality, safeguarding, data protection, health & safety, and CQC standards Work closely with senior clinical and administrative staff to support effective service delivery Maintain effective communication, team morale, and workforce efficiency
Essential Skills & Experience
Previous experience working within a GP surgery (essential) Experience in a supervisory or team leader role Excellent communication and interpersonal skills Strong organisational and problem solving abilities Ability to work under pressure and prioritise workload effectively Proficient IT skills, including experience with patient management systems A flexible and adaptable approach to work. Desirable Experience using clinical systems such as SystmOne Knowledge of NHS processes and procedures
Person Specification
Qualifications Essential
Essential. Educated to O level, GCSE grade C or above, or equivalent Evidence of working in a busy environment and dealing with members of the public in face-face situations. Experience if working independently with minimal supervision.
Desirable
Evidence of working in a busy environment and dealing with members of the public in face-face situations. Experience if working independently with minimal supervision. Desirable. Previous work experience in a GP practice. Knowledge of current NHS organisational structures. Knowledge of NHS confidentiality protocols Knowledge of NHS Health and Safety requirements
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details Employer name Ashington House Surgery
Address Ashington Way
Swindon
Wiltshire
SN25 4XF
Employer's website https://www.ashingtonhouse.com/ (Opens in a new tab)