About this role
Job summary Job title: Receptionist/Administrator (Maternity Cover) Location: St Ann's Road Surgery Salary: £24,960.00 Hours: 37.5 Help us to deliver great primary care by improving access, outcomes and patient experience. At Operose Health, we deliver local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and are empowered to be the best they can be for our patients, and each other because we CARE. Caring We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future. Ambitious Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionize the future of primary care. Resourceful Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services. Excellence We strive to do the best we can do and be the best
Main duties of the job The role of Receptionist/Administrator (Maternity Cover) at Operose Health involves responding to patient queries, liaising with the primary care team, managing appointment requests, signposting patients to a range of services, and maintaining patient records and confidentiality. Additional tasks include emailing, scanning, coding clinical correspondence, and processing prescription requests. Knowledge of information systems to support efficient workflow is also required. Ideal candidates will have previous reception or customer care experience, excellent communication skills, basic PC skills, and the ability to work within processes that maintain confidentiality and data security. While previous NHS experience is welcomed, it is not essential.
About us Operose Health is committed to delivering local primary care on a large scale, with a focus on improving access, outcomes, and patient experience. The organization empowers its colleagues to provide the best possible care for patients by living its core values: Caring, Ambitious, Resourceful, and Excellence. Operose Health actively supports its employees' personal and professional development through access to bespoke learning management systems and offers various employment benefits, including a car benefit scheme for electric vehicles, a cycle to work scheme, travel season ticket loans, discount cards, and employee wellbeing services. Operose Health aims to redefine and revolutionize the future of primary care by fostering a supportive and innovative working environment.
Job description Job responsibilities
Job title:Receptionist/Administrator (Maternity Cover)
Location:St Ann's Road Surgery
Salary:£24,960.00
Hours:37.5
Help us to deliver great primary care by improving access, outcomes and patient experience.
At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE.
Caring
We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.
Ambitious
Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.
Resourceful
Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.
Excellence
We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.
Main Responsibilities: As a valued member of the Operose Health team, your key duties will include:
Responding to patient queries and liaising with the wider primary care team as well as managing appointment requests, signposting patients to our range of services and maintaining patient records and confidentiality. Emailing, scanning and coding clinical correspondence. Processing prescriptions requests. Utilising other information systems to support efficient workflow processes.Ideal Candidate: What we look for in new colleagues:
Reception or customer care experience is essential as well as an excellent communicator both spoken and written. Must have basic PC skills such as Word, Excel and email. Able to work within processes, procedures and maintain confidently and data security. Previous experience of working in the NHS is welcome but not essential. Package Description: How well support you:
27 days annual leave plus bank holidays pro rata. Access to our bespoke learning management system and annual formative clinical assessments to support competency development. The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop. Car benefit scheme specialising in electric vehicles. Cycle to work scheme. Travel season ticket loans Discount cards. Employee wellbeing services including free yoga videos and employee wellbeing app.
Person Specification
Qualifications Essential
Reception or customer care experience, excellent spoken and written communication skills, basic PC skills including Word, Excel, and email, ability to work within processes while maintaining confidentiality and data security. Previous NHS experience is an advantage but not essential.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Operose Health
Address Operose Health
Tottenham
N15 5AZ
Employer's website https://www.operosehealth.co.uk/ (Opens in a new tab)