About this role
Job summary
Elective Bookings Officer (Band 3)37.5 hours per week | Permanent
An exciting opportunity has arisen to join the Gynaecology Waiting List Bookings Team at Wexham Park Hospitalas an Elective Bookings Officer.
In this vital role, you will play a key part in supporting patient care by coordinating and managing elective inpatient bookings. You'll be responsible for scheduling and rescheduling procedures, ensuring patients receive timely and efficient service throughout their pathway.
Based at Frimley Park Hospital, this position offers a dynamic and supportive working environment where no two days are the same. You will work both independently and as part of a dedicated team, contributing to the smooth running of the service.
What we're looking for:
Strong organisational and communication skills Ability to manage multiple tasks with accuracy and attention to detail A proactive and flexible approach to work Team player with the confidence to work independently This is a fantastic opportunity to develop your administrative skills within a busy NHS setting while making a real difference to patient experience.
Main duties of the job
The ideal candidate will:
Demonstrate excellent communication skills, with confidence in handling both internal and external telephone enquiries. Have a flexible and proactive approach to work, with the ability to prioritise tasks and work effectively both independently and as part of a team. Show strong attention to detail, particularly in the accurate collection and recording of data. Understand the importance of meeting local and national targets and contribute positively to achieving them.
This role offers an excellent opportunity to develop your skills and experience within the Elective Bookings Team, working at Band 3 as part of a supportive and dynamic department.
About us Visa Sponsorship:This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the right to work in the UK for the full duration of the contract. Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available. Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too. We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users. Frimley Health Trust benefits on Vimeo
Job description Job responsibilities
For further information regarding the detailed job description and main responsibilities, please refer to the attached job description and person specification documents.
Person Specification
Qualifications Essential
GCSE English and Maths pass or equivalent ECDL or equivalent NVQ Level 2 Administration or equivalent practical knowledge
Experience Essential
Experience of working in a hospital or busy office environment. Experience in difficult patient situations.
Desirable
Call centre experience NHS experience
Skills and Knowledge Essential
Good communication skills both verbal and in writing Demonstrate attention to detail and accuracy when completing tasks Ability to work under pressure Ability to work using own initiative Excellent customer service skills and evidence of dealing with telephones and meeting targets
Desirable
Good knowledge of NHS targets Knowledge of clinical and surgical procedures
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Frimley Health NHS Foundation Trust
Address Wexham Park Hospital
Wexham Street
Slough
SL2 4HL
Employer's website https://www.fhft.nhs.uk/ (Opens in a new tab)