About this role
Job summary
Broomfield Park Medical Centre have an amazing opportunity for a new role to help provide extra support within the reception team.
Before applying, please note that we operate two shift patterns: 07:45 am - 13:15 pm or 13:00 pm - 18:30 pm. You will be expected to be available for a variety of these shifts, and the exact days will be discussed during the interview.
We are recruiting for several receptionist positions, including a fixed-term contract until 31/03/2027.
Main duties of the job
Receive, assist, and signpost patients to the appropriate service or healthcare professional in a courteous, efficient, and effective way for the best possible outcome for the patient.
Provide general assistance to the practice team and project a positive, friendly image to patients and other visitors, in person or via the telephone.
About us
Broomfield Park Medical Centre provides services to 18,500 patients in the Earlsdon area of Coventry, as well as at our branch practice at the University of Warwick.
We invite candidates passionate about fostering a positive healthcare environment to apply for this rewarding Medical Receptionist position. It is anticipated that interviews will be held on Monday, 1st June and Tuesday, 2nd June 2026.
Job description Job responsibilities
Job Responsibilities:
The following are the core responsibilities of a Receptionist in delivering health services. There may be occasions when it is necessary to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:
a. Accurately record information on patients' records within the clinical system
b. Maintain and monitor the practice appointment system
c. Process personal, telephone and e-requests for appointments
d. Assist with total triage administration
e. Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately
f. Signpost patients to the correct service
g. Initiate contact with and respond to requests from patients, team members and external agencies
h. Photocopy documentation as required
i. Data entry of new and temporary registrations and relevant patient information as required
j. Input data into patients healthcare records as necessary
k. Direct requests for information, i.e., DSAR, insurance/solicitors letters and DVLA forms to the administrative team
l. Manage all queries as necessary in an efficient manner
m. Carry out system searches as requested
n. Support all clinical staff with general administrative tasks as requested
o. Undertake a broad spectrum of administrative duties commensurate with the role
p. Be an integral part of the general practice team
q. Act as a chaperone as required
r. Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on safeguarding adults and safeguarding children
s. Support in the delivery of enhanced services and other service requirements
t. Undertake all mandatory training and induction programmes
u. Contribute to and embrace the spectrum of clinical governance
v. Maintain a clean, tidy, effective working area at all times
w. Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed.
Wider Responsibilities
In addition to the primary responsibilities, the Receptionist has the following wider responsibilities:
a. Support administrative staff, providing cover during staff absences
b. Action incoming emails and correspondence as necessary
c. Scan patient related documentation and attach scanned documents to patients healthcare records
d. Participate in local initiatives to enhance service delivery and patient care
e. Support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently
f. Support and participate in shared learning
Person Specification
Experience Essential
Experience Previous experience in an office or administrative role is preferred, particularly within a healthcare setting. Strong organisational skills with a keen attention to detail are essential for managing multiple tasks effectively. Excellent communication skills, both verbal and written, to interact professionally with patients and colleagues. Proficiency with office equipment and medical administration software is advantageous. A compassionate approach to patient care and a commitment to maintaining high service standards are crucial in this role.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Broomfield Park Medical Centre
Address Spon End
Coventry
CV1 3HQ
Employer's website https://www.broomfieldparkmedicalcentre.co.uk/ (Opens in a new tab)