About this role
Job summary
We are looking for aconfident and professional member of staff to join ourfront linecall handling service in Vantage Point House, Cwmbran.
The successful candidate will ideally have experience of working in a customer care environment and will be well-organised and able to work under pressure.
Excellent computerskillsare essential along with theability tomulti-task and respond effectively and efficiently toreferrals that are received by both phone and email.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Working pattern will be :-
2 week days between hrs of 08.00- 20.00
Saturday - between hrs of 08.00- 20.00
Sunday - between hrs of 08.00- 20.00
Plus Bank Holidays
Main duties of the job
The post holder will be responsible for processing telephone and electronic referrals from medical professionals, including GP's , Welsh Ambulance Services NHS Trust (WAST) and other healthcare professionals for patients needing to access Frailty and District Nursing Services.
Frailty SPA Call Handlers are the first point of contact for the Frailty Service and are the customer interface between the five Local Authorities and the Health Board. They will work closely with the five Community Resource Teams to ensure that referrals are processed quickly and efficiently so that patients receive medical attention without delay.
About us
Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your speciality or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.
Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.
Job description Job responsibilities
The post holder will be responsible for processing telephone and electronic referrals from medical professionals, including GPs, Welsh Ambulance Services NHS Trust (WAST) and other healthcare professionals for patients needing to access Frailty and District Nursing Services.
Frailty SPA Call Handlers are the first point of contact for the Frailty Service and are the customer interface between the five Local Authorities and the Health Board. They will work closely with the five Community Resource Teams to ensure that referrals are processed quickly and efficiently so that patients receive medical attention without delay.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Person Specification
Knowledge/Experience Essential
Knowledge and experience of administrative procedures/problem solving IT Skills ie Word, Excel, Outlook Customer service experience
Desirable
Previous experience/good understanding of working in a call centre Ability to be flexible and to meet service needs
Other Essential
Willing to work unsociable hours, weekends and bank holidays Meets all essential criteria as per attached job description/person specification
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Aneurin Bevan University Health Board
Address Vantage Point House,
Ind Est, Ty Coch Way,
Cwmbran
NP44 7HF
Employer's website https://abuhb.nhs.wales/ (Opens in a new tab)