About this role
Job summary
The Operations Manager is to be responsible for all non-clinical operations to ensure the company operates efficiently and ethically in order to achieve the overall objectives of the organisation.
Main duties of the job
This role will consist of Business planning, managing people and teams, premises and facilities management, Health, Safety and Risk Management, Human Resources, IT management.
About us
Milton Keynes Urgent Care Services, situated on the Milton Keynes Hospital site, provides walk-in minor injury and illness services as well as the GP out of hours service 24 hours a day, 7 days a week. We are a Community Interest Company, proud of the reputation we have developed for working closely with the local healthcare community to provide safe and effective care.
For the right candidate we can offer a friendly and supportive working environment, competitive employment package including access to the NHS pension scheme and opportunities for learning and development.
Job description Job responsibilities
Business Planning:
1. To work with the Business & Patient Services Lead and other members of the Executive Team as required to ensure a co-ordinated and seamless service to patients.
2. To deal with operational issues on a day-to-day basis including resolving problems and liaising with other departments and the public.
3. Ensure that all services are co-ordinated and managed effectively in line with set policies procedures and quality standards.
4. Ensure non-clinical staff and doctors rotas are prepared and communicated and that they meet the needs of the service.
5. Ensure all performance statistics are produced accurately and in a timely manner, to include daily and monthly reporting, KPI and quartley reports as well as any ad-hoc as required through SystmOne.
6. Recommend, co-ordinate, and implement changes to improve cost efficiency and service delivery.
7. Participate and / or lead ad hoc projects as agreed with the Business & Patient Services Lead.
Managing people and teams:
8. Establish a patient focussed culture within the team, that delivers high standards of service at all times.
9. Provide proactive leadership on a day-to-day basis, to non-clinical staff.
10. Ensure all non-clinical staff are appropriately trained for their roles.
11. Ensure all HR statutory and organisational policies & procedures are followed in relation to the management of staff applying best practice at all times.
12. Ensure all Human Resource procedures are followed in relation to the management of non-clinical staff.
Premises and Facilities Management:
13. To maintain and monitor incoming telephone voice call recordings in accordance with data protection rules and utilise effectively for complaint management, training and staff monitoring purposes.
14. To organise and co-ordinate all building management duties including utilities, mobile phones, heating, keys, CCTV and security systems.
Knowledge and Application of IT Systems:
15. Co-ordinate all IT activities, liaising with outside agencies where necessary.
16. Knowledge of SystmOne.
17. Ensure the organisation keeps up-to-date with technological issues.
Health, Safety & Risk Management:
18. Ensure the company is in full compliance with all Health, Safety and Fire Regulations and that training and development is in place to meet the departmental and company standards relating to the Health and Safety Policy.
19. Ensure maintenance schedules are in place for equipment including PAT testing for electrical equipment, recommend purchase / lease of new pieces of equipment, undertake feasibility studies.
20. Ensure adequate premises security; test and review regularly.
21. Ensure all statutory, NHS and organisational policies & procedures are followed in relation to risk management applying best practice at all times.
22. Participate in operational audits and preparations for CQC visits.
Human Resources:
23. A point of contact for all HR issues and / or queries.
24. Covering the HR Process for recruitment.
25. Registrar Planning.
26. Processing new starters.
27. Processing leavers.
28. Induction for all new clinical and non-clinical staff.
29. Setting up e-learning / mandatory training for all staff.
30. A point of contact for the RotaMaster Rota System
Other Duties:
31. To attend where necessary internal and external meetings.
32. Processing patient referral as requested by the clinicians.
33. Website Maintenance.
34. Ensuring regular patient surveys are sent out.
35. Take part as a member of the oncall function.
36. To carry out any other reasonable duties required.
Person Specification
Qualifications Desirable
PRINCE2, APM PMQ PMP or Agie certifications or equivalent
Person Specification Essential
- Able to use own initiative and respond to the changing demands of the service - Able to demonstrate a maintain a polite, caring and compassionate approach to all - Willing to undertake training required by the role - An understanding to commitment to diversity and inclusion in employment and service delivery - Evidence of strong strategic, analytical and critical thinking skills
Experience Essential
- Knowledge of project management, data management and analysis methods - Demonstrable experience of successfully developing or working with impact and/or outcome frameworks and supporting individuals and organisations to use them effectively - Proven ability to work with a range of stakeholders and manage complex information sources to achieve positive outcome - Previous experience of rota management - Experience of working with IT systems - Experience of contributing to the management of feedback and complaints - Experience of supporting the delivery of appraisals for an identified group of staff - Awareness of HR processed and procedures staff groups
Desirable
- NHS or equivalent public sector experience - Experience of working with an electronic clinical system - Experience If safeguarding children and/or vulnerable adults - Experience of IG legislations and regulations
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Milton Keynes Urgent Care Services
Address Milton Keynes Univ Hospital Campus
Standing Way, Eaglestone
Milton Keynes
MK6 5NG
Employer's website https://www.miltonkeynesurgentcare.com/ (Opens in a new tab)