About this role
Job summary
We are looking for someone who can provide a professional and friendly front-line service for patients within a busy GP practice. Someone who can be responsible for managing appointments, handling telephone and face-to-face enquiries, maintaining patient records, and supporting the smooth day-to-day running of the practice while ensuring confidentiality and high standards of patient care.
Main duties of the job
Greeting and assisting patients and visitors in a professional manner Booking, cancelling, and rearranging appointments using clinical systems Answering telephone calls and responding to patient enquiries Managing repeat prescription requests following practice procedures Updating and maintaining accurate patient records Handling confidential information in line with GDPR and NHS policies Processing incoming and outgoing mail, emails, and documents Liaising with GPs, nurses, pharmacies, and other healthcare professionals Signposting patients to appropriate services and support Maintaining a clean, organised, and efficient reception area Supporting administrative tasks and general office duties as required including document workflow, surgery tasks, none clinical admin and support for secretarial and clinical team.
About us
We are a small family practice in Pelsall. We have 3500 patients and a small hard working team.
More info on website
Pelsall Village Surgery - Pelsall Village Surgery, High Street, Pelsall, WS3 4LX
Job description Job responsibilities
GP Receptionist Job Description
Job Title: GP ReceptionistLocation: Pelsall Village SurgeryReports To: Practice Manager
Job Purpose
To provide a professional, efficient, and friendly reception and administrative service to patients, doctors, nurses, and other members of the primary healthcare team. The post holder will act as the first point of contact for patients and visitors, ensuring excellent customer service and effective communication at all times.
Main Duties and Responsibilities
Welcome patients and visitors in a courteous and professional manner Answer incoming telephone calls promptly and deal with enquiries appropriately Book, amend, and cancel patient appointments using the clinical system Register new patients and update patient records accurately Maintain confidentiality of patient information in accordance with GDPR and NHS policies Process repeat prescription requests following practice procedures Receive and distribute incoming mail, emails, and clinical correspondence Signpost patients to appropriate healthcare services and support Liaise with GPs, nurses, pharmacies, hospitals, and external agencies as required Maintain a tidy, organised, and safe reception area Support administrative and clerical duties to assist the smooth running of the practice Follow practice policies, health and safety procedures, and infection control guidance Participate in training and team meetings when requiredPerson Specification
Essential
Excellent communication and interpersonal skills Good IT and keyboard skills Ability to work in a busy environment and manage workload effectively Professional, calm, and empathetic manner Strong organisational skills and attention to detail Understanding of confidentiality and data protectionDesirable
Previous reception or customer service experience Experience working within a GP surgery Knowledge of NHS clinical systems such as EMIS and DocmanWorking Hours 17.5 Hours
Monday AM or PM
Tuesday Open (8.00 - 12.00)
Wednesday Close (14.00 - 18.30)
Thursday off
Friday close (13.00 - 18.30)
Hours to be agreed in line with practice requirements, including flexibility to cover holidays and sickness where necessary.
Person Specification
Experience Essential
Worked with in a GP surgery before.
Desirable
Customer service experience, primary care exposure
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Pelsall Village Surgery
Address Pelsall Village Centre
Pelsall
West Midlands
WS3 4LX
Employer's website https://www.pelsallvillagesurgery.co.uk/ (Opens in a new tab)