About this role
Job summary
We are looking for a motivated and organised Clinic Administrator to join our Operational Support team. This is a vital role at the heart of our outpatient services, ensuring clinics run smoothly and that high standards of data quality and customer service are maintained.
Working as part of a supportive and experienced team, you will play a key role in clinic diary management, coordinating clinic templates, supporting cancellations and re-booking activity, and ensuring patients receive timely, clear communication about their appointments.
You will also be required to provide flexible support across a range of administrative tasks within the department, including cross-cover for colleagues during periods of absence, to ensure continuity of services and maintain safe, effective patient care at all times.
This role is well suited to someone who enjoys working in a fast-paced environment, is confident using digital systems, and takes pride in delivering a high-quality service that makes a real difference to patient care.
The post is office based in our Outpatient Assessment Centre, Southwalks house, Dorchester, Dorset
Main duties of the job The post holders main duties include; Managing outpatient clinic diaries using the Patient Administration System (PAS) Creating, modifying and cancelling clinics in line with agreed guidelines Re-booking and rescheduling patients while maintaining access standards and targets Liaising confidently with operational teams, managers, and clinical staff Maintaining accurate patient data Handling patient and staff enquiries with professionalism, empathy and discretion Providing cross-cover and support to colleagues during annual leave, sickness or periods of high demand Undertaking additional duties commensurate with the role to support the effective running of the department.
We are looking for someone who is organised, calm under pressure, and committed to delivering excellent service.
About us
At DCHFT, we pride ourselves on the care we provide for our patients, and on the culture, we are creating for our staff. We work hard to create a fair, inclusive environment for our staff.
Our Mission is to provide outstanding care for people in ways which matter to them, and our vision is Dorset County Hospital, working with our health and social care partners, will be at the heart of improving the well-being of our communities.
We are a Trust that celebrates diversity, and we are committed to creating an inclusive environment for all employees. We welcome applications from people in all under-represented groups.
We understand that some applicants may choose to use artificial intelligence (AI) tools to assist in preparing their application materials. While this is not discouraged, we kindly remind candidates that all submissions must be truthful and accurately reflect your own experiences and suitability for this role.
Personal integrity and authenticity are central to our recruitment process. We value honesty and appreciate applications that are genuine and representative of the individual behind them.
Right to Work in the UK: This role is not available for Skilled Worker visa sponsorship. Applicants must already have the legal right to work in the UK at the time of application. Unfortunately, we are unable to support visa applications for this post in line with UKVI regulations.
Job description Job responsibilities
In addition to the required skills and experience, you will demonstrate:
A flexible, collaborative and proactive approach to supporting team and departmental priorities A commitment to working in line with Trust policies, procedures and operational standards A clear understanding of the importance of patient safety, confidentiality and data quality A strong commitment to upholding the Trusts values and behaviours in all aspects of your work
Person Specification
EDUCATION, QUALIFICATIONS & TRAINING Essential
Educated to GCSE level or equivalent (English & Maths)
KNOWLEDGE & EXPERIENCE Essential
Clerical experience within the last 3 years Experience of working with computer systems, to include Microsoft Office in a working environment Customer service experience
Desirable
Experience of working in a healthcare setting in the last 3 years
SKILLS & ABILITIES Essential
Evidence of keyboard skills Evidence of ability to work on own initiative but also as part of a team Evidence of effective communication skills with all members of the multi-disciplinary team Evidence of ability to work within specified standards and timescales Evidence of ability to work within set guidelines and processes. Knowledge of PAS system and E-referrals or other database systems An understanding of the meaning of confidentiality and the requirement for this to be maintained Evidence of ability to respond quickly to changing priorities organising and prioritising own workload to meet deadlines Evidence of ability to share knowledge & skills with new members of the team and provide support on a day-to-day basis.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Dorset County Hospital NHS Foundation Trust
Address South Walks House
Dorchester
DT1 1EE
Employer's website https://www.dchft.nhs.uk/working-for-us/ (Opens in a new tab)