About this role
Job Req Number: 130786 Arbeitszeitmodel: Vollzeit Division: DEU -Schenker Aktiengesellschaft (Group) Stadt: Essen We are activelysearching for a CoE Manager, GCM (Global Customer Management) (m/f/d)Your Benefits Financial Benefits: Capital-forming benefits, companypension scheme, employee discounts, DSV employee card with a monthlynet credit, job bike, anniversary payments Health and Mobility:Supplementary health insurance (depending on division), screen workglasses, group accident insurance Onboarding: Extensive onboardingwith an individual training plan Team: A great, dedicated, andmotivated team, flat organizational structures, and an open workingatmosphere Variety: A diverse range of tasks with significantdecision-making freedom at a global player Flexibility: A modernworkplace including a transparent flexitime policy and the option towork remotely Development: Regular training and development programs,e‑learning offerings, and initiatives such as Talents@DSV to keepyour skills up to date. Tailored development programs are alsopossible. Job Purpose: The Manager Center of Excellence providescritical support to the Global, Regional and Local Customer, DataCenter, and Internal Account/Operations Team. Responsible for beingthe liaison/direct link to the customer in shaping the strategicdirection of the CoE program landscape to deliver standards andharmonization through effective program management and continuousimprovement. Start here. Go anywhere… Key Responsibilities: Managesthe GCM CoE activities to align CoE program development withoperations across Safety, Security, Sustainability, Quality, ITSystems, & Training, CIP, Operations Excellence, Innovation, etc…Responsible for driving and shaping CoE programs with a focus onproviding best-in-class service to the customer. Develop, align andimplement process & tools to improve business. Lead communicationstrategy around CoE program scope to promote company strategy andpriorities Co-manage change management programs linked to the CoEprogram scope that supports customer strategy. Identify, design, andimplement continuous improvement initiatives. Measure and reportimpact. Collaborate with GCM Business Management to align overallstrategy, future growth and best approach for business growth andsustainment. Build, maintain and manage relationships across alllevels of the organization and act as the senior interface at globallevel to appropriate stakeholders on the customer side, understandingtheir demands Help drive the GCM global strategic planning process(roadmap) and associated supporting programs. Track and ensurestrategic initiatives are managed, delivered, and measured to meetcustomer goals Implement CoE continuous auditing culture, driveperformance across all sites globally, via the key metric monitoringand escalate any risks/issues. Communicate proactively across businessunits and organizational layers to gain feedback, buy-in andalignment. Drive best practice (BKM) identification and implementationEducation & Experience: Ideally, you bring: As an ideal candidate, youbring the following expertise and skills: 7+ years’ experience inoperational roles in the contract logistics industry DemonstratableE2E experience across sales, strategy, consulting, and supply chainSufficient expertise within the account industry and high-levelunderstanding of local market conditions Business degree required.Master’s degree preferred. Third-party logistics experience ispreferred but not required. Fluent in English. Additional languageskills are highly beneficial Demonstratable E2E experience acrosssales, strategy, consulting, and supply chain Must excel at and enjoycollaborating with members of the operations team and clientrepresentatives to trouble-shoot and solve existing problems.Excellent verbal, written and visual/presentation communicationskills. Proven interpersonal skills to develop strong workingrelationships at all levels/geographies Strong communication andinterpersonal skills with ability to influence, motivate and inspireothers to achieve. Ability to question and challenge existing ways ofthinking. Be pro-active toward change Entrepreneurial-mindedself-starter capable of working under pressure in a fast-paced,dynamic, changing work environment. Can work independently and ispro-active Must demonstrate ability to think strategically andtactically to drive cross-functional initiatives Excellentorganizational skills. Ability to multitask and prioritize on anongoing basis. Program Management mindset - results-oriented and ableto work and meet timelines. Strong knowledge of Microsoft Office isrequired with an emphasis on written guidance content (Word)quantitative analysis (Excel) and the creation of presentations(PowerPoint)