About this role
Job summary
Join our dedicated and friendly team, supporting the smooth day-to-day running of AMU, the DVT service and our Same Day Emergency Care Clinic. This is a key administrative role at the heart of a busy clinical environment, helping us deliver an efficient and welcoming service for patients and their families.
As an essential member of our multidisciplinary team, you will act as a first point of contact for patients, relatives and external professionals visiting the ward. Your responsibilities will include answering telephone enquiries, liaising with patients and families, managing diaries, maintaining accurate information on Trust systems and assisting with general problem-solving to support the wider team.
You will greet patients and visitors on arrival, offering clear and sensitive communication, answering questions where appropriate and directing more complex queries to clinical colleagues.
This role involves a wide range of clerical and administrative duties that contribute to the effective running of the ward. We are looking for someone who is organised, approachable and confident working in a fast-paced environment.
What we offer:
Enhanced annual leave starting at 27 days (PLUS Bank Holidays) Training/development opportunities Access to health and wellbeing services Enrolment into the generous NHS pension scheme NHS discounts at thousands of retailers with a Blue Light Card Salary saving schemes such as home electronics, bike and car schemes
Main duties of the job
Liaisewithindividualteammembersandotherdepartmentsasrequired,inamanner that will contributetotheeffectiveandefficientrunningoftheward.
Work within our extremely busy SDEC Clinic and DVT clinic to ensure that notes are created and ready for same day patients and ensure that the diary is up to date. You maybe required to call and liaise with patients about attending certain tests or appointments.
About us
UHD are investing, developing and transforming Trust services in line with the New Hospital Programme. As part of this, some services may move site this year or next, either temporarily or permanently. Recruiting Managers will be happy to answer any service-specific questions at interview.
If a role or service relocates as part of a planned move, excess mileage will not bereimbursed. Travel from home to the new work base will be classed as a normal commute. Any other changes will be managed under Trust or national terms and conditions.
UHD has active networks including Women's, DEN, Pride, EU, Pro Ability, and Armed Forces. We support Disability Confident and Armed Forces Covenant interview schemes.
AI tools may be used, but applications must honestly reflect your own skills and experience. Integrity is key to our recruitment process.
Job description Job responsibilities
Liaise with individual team members and other departments as required, in a manner that will contribute to the effective and efficient running of the ward.
Work within our extremely busy SDEC Clinic and DVT clinic to ensure that notes are created and ready for same day patients & ensure that the diary is up to date. You maybe required to call and liaise with patients about attending certain tests or appointments.
To arrange for the repair of faulty ward equipment. To deliver post to patients. Answer the telephone and deal with enquiries in a courteous manner.
To open and sort incoming mail and distribute to relevant personnel for action.
To use the computer for inputting and accessing general patient information on Trust computer systems such as Ecamis, EPR, Agyle, Electronic Diary and Health of the Ward.
To assist with other duties that may reasonably be required. To ensure sufficient stock of paperwork and stationary supplies. Organise own workload to ensure that the priorities of the service need are met.
Liaise with agencies external to the ward e.g. other hospital departments, organising various models of transport, GP Surgeries etc.
Communicate appropriately with all visitors to the ward area e.g. relatives, medical and nursing agencies etc.
Communicate appropriately with confused and/or aggressive or wandering patients.
Contact by telephone patients and relatives relating to their imminent admission or discharge from the ward.
To report to the Senior Nurse any complaints, comment or request by patients or visitors.
Person Specification
Essential Essential
Maths & English Working in healthcare & experience working in admin Communication & interpersonal skills Organisation & time management skills IT & Computer skills
Desirable Desirable
NHS experience UHD clinical systems
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name University Hospitals Dorset NHS Foundation Trust
Address Medical Same Day Emergency Clinic
Castle Lane East
Bournemouth
BH7 7DW
Employer's website https://www.uhd.nhs.uk/careers (Opens in a new tab)