About this role
Job summary
We are seeking an organised, proactive, and customer-focused individual to join our Acute Frailty Unit on Gosfield. This role is essential in supporting the smooth running of the unit, ensuring that patients experience an efficient, safe, and welcoming journey from arrival to discharge.
As a key administrative member of the team, you will maintain accurate patient information, manage clinic and ward activity, and provide essential support to clinical staff. You will be the first point of contact for patients and visitors, handling enquiries, coordinating appointments, updating systems such as Careflow, Lorenzo, and Teletracking, and ensuring all administrative processes are completed to a high standard.
The postholder will work collaboratively with colleagues across the unit, demonstrating strong communication skills, attention to detail, and the ability to work independently in a fast-paced environment. You will contribute to the overall efficiency of Gosfield Acute Frailty Unit and Frailty Ambulatory (FAB) Clinic by managing patient documentation, supporting data quality, maintaining stock levels, and ensuring adherence to Trust policies and procedures.
This is a rewarding role for someone who enjoys helping others, thrives under pressure, and is committed to delivering excellent service within a dynamic healthcare setting
***Please note we are unable to sponsor the post***
Main duties of the job
In this fast-paced and rewarding role, you'll be at the heart of Gosfield Acute Frailty Unit and Frailty Ambulatory (FAB) Clinic--supporting patients, assisting clinical teams, and helping to keep the department running smoothly. Every day brings new challenges and opportunities to make a meaningful difference in the patient journey.
Your key responsibilities will include:
Play a key role in creating a smooth, welcoming experience for all patients entering the G-AFU.
Keep our clinical teams running efficiently by maintaining accurate patient information across Careflow, Lorenzo, and Teletracking.
Support patient care by preparing and organising notes, managing referrals, and ensuring appointments are booked promptly.
Be the friendly first point of contact--arrival of clinic patients, handling enquiries, providing information, and helping patients navigate their visit.
Work closely with staff across the unit, helping to keep communication flowing and ensuring daily operations run seamlessly.
Take ownership of essential administrative tasks, including filing, updating activity data, managing stock, and coordinating transport when needed.
Contribute to a safe, well-organised environment by upholding confidentiality, data accuracy, and Trust policies.
About us
Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.
We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.
Job description Job responsibilities
For more detail about the role and its responsibilities, we encourage you to explore the full Job Description attached to this advert. It provides a clear picture of what you can expect day-to-day and how youll contribute to the smooth running of our service.
Person Specification
Qualifications and Knowledge Essential
Good general education (e.g., GCSEs or equivalent), including English and Maths. Knowledge of basic administrative procedures and office practices. Understanding of confidentiality, data protection, and accurate data handling
Desirable
NVQ Level 2/3 in Business Administration or equivalent qualification. Knowledge of medical terminology Familiarity with Trust systems such as Careflow, Lorenzo, or Teletracking
Skills and Ability Essential
Excellent communication skills, both face-to-face and over the phone. Strong organisational skills with the ability to prioritise tasks in a busy, fast-paced environment Confident in using IT systems, including electronic patient record systems or similar databases. High attention to detail and accuracy when entering or updating information Ability to work effectively both independently and as part of a team Ability to remain calm, professional, and patient-focused under pressure
Desirable
Ability to produce basic reports or collate activity data Ability to support service improvement and contribute ideas to enhance patient experience
Experience Essential
Experience in an administrative or customer-facing role Experience managing and maintaining records or data entry
Desirable
Previous experience working in a healthcare or hospital environment. Experience supporting clinical teams or working in a reception/front-of-house role Experience booking appointments or scheduling patient pathways
Personal Attributes Essential
Friendly, approachable, and patient-centred attitude. Reliable, proactive, and willing to take initiative Flexible and adaptable to changing priorities in a clinical environment.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Mid and South Essex NHS Foundation Trust
Address Broomfield
Nethermayne
Chelmsford
CM11RT
United Kingdom
Employer's website https://www.mse.nhs.uk (Opens in a new tab)