About this role
Job summary
The Booking Clerk- AMD will provide administrative support of the age-related macular degeneration (AMD) pathway. The post holder will maintain effective oversight of patients requiring diagnostic assessment, clinical review, intravitreal treatment and follow-up, ensuring that appointments are arranged in line with documented clinical plans and locally agreed timescales.
The post holder will liaise with patients, carers, clinicians, nursing teams, diagnostic services and administrative colleagues. They will use patient administration and reporting systems to escalate pathway risks, gaps or delays to the Junior Service Manager.
This is a non-clinical role. The post holder will not make clinical decisions but will use established protocols, clinical instructions and escalation processes to support safe pathway delivery.
Main duties of the job
AMD appointment scheduling new and follow up assessment and treatment appointments, informing patients of their appointment and other relevant information. Be a point of contact for patients in regard to the AMD service monitor calls on the AMD phone line and respond as appropriate. escalate any capacity issues to the AMD Junior Service Manager check patient pathways are correct and timely any printing and scanning of documents required Deal with patient requests / concerns promptly to prevent the hand off of the request to other areas, escalating concerns or complaints to the appropriate Management representative. Demonstrate high levels of customer care and be an ambassador for customer care within the trust.
About us
Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.
We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.
Job description Job responsibilities
For more information on this varied and rewarding role, please see the attached Job Description.We look forward to your application!Please be aware that we reserve the right to close the vacancy early should a high number of applications be received.Unfortunately, there is no Visa Sponsorship available for this role. Whilst we are able to employ candidates on a graduate Visa, we are unable to offer sponsorship once the graduate visa expires.
Person Specification
Skills Essential
Basic computer skills including previous experience using Microsoft Office applications i.e. Outlook, Excel and Word experience using NHS booking systems Excellent written English, demonstrated throughout application
Experience Essential
Previous experience of working the NHS or similar environment Previous administrative experience
Desirable
AMD or Ophthalmology knowledge
Qualifications Essential
GCSE level A-C or equivalent relevant experience
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Mid and South Essex NHS Foundation Trust
Address Southend
Prittlewell Chase
Westcliff-on-Sea
SS0 0RY
United Kingdom
Employer's website https://www.mse.nhs.uk (Opens in a new tab)