About this role
Job summary
Cranbrook Surgery is looking for a motivated, organised and reliable Management Assistant with previous experience working in a GP surgery. This is an excellent opportunity for someone who understands NHS general practice and is keen to support the Practice Manager with the smooth day-to-day running of the surgery.
The successful candidate will assist with administration, staff coordination, recruitment, compliance, practice policies and general management duties. We are looking for someone with excellent organisational and communication skills, good IT knowledge, attention to detail and the ability to work independently as part of a busy team.
If you have GP surgery experience, a proactive approach and a genuine interest in supporting an efficient, patient-focused service, we would love to hear from you.
Main duties of the job
Support the Practice Manager with the day-to-day running of a GP surgery. Previous experience working in a GP surgery is essential, with a good understanding of NHS primary care operations, EMIS, CQC requirements, practice policies, recruitment, HR administration and compliance. Duties include staff coordination, maintaining records, assisting with audits, preparing reports and supporting the smooth and efficient running of the practice.
About us
Cranbrook Surgery is a friendly, busy NHS GP practice in Ilford, Essex, serving a diverse local community. Our team of GPs, nurses, pharmacists and administrative staff work collaboratively to provide safe, high-quality, patient-centred care.
We value teamwork, professionalism, confidentiality, good communication and a positive approach to work. Working with us offers an opportunity to gain valuable experience in NHS primary care management, develop your administrative and organisational skills, and contribute to the effective running of a community-focused GP surgery.
We are looking for a committed team member who takes pride in their work, is willing to learn and can help us maintain high standards of service for our patients.
Job description Job responsibilities
To support the Practice Manager with the day-to-day management and administration of the GP surgery, ensuring efficient practice operations, compliance with NHS requirements and the delivery of a high-quality service to patients.
Main Duties and ResponsibilitiesProvide administrative and organisational support to the Practice Manager.
Assist with staff recruitment, induction, training records, rotas and HR administration.
Support compliance with CQC requirements, NHS policies, practice procedures and governance standards.
Maintain and update practice policies, procedures, staff records and other documentation.
Assist with audits, data collection, reports and monitoring practice performance.
Support health and safety, risk assessments, infection prevention and control, and other compliance activities.
Liaise with practice staff, PCN teams, NHS organisations and external service providers.
Assist with practice meetings, prepare agendas and take minutes when required.
Handle confidential information appropriately and maintain strict patient and staff confidentiality.
Undertake other reasonable management and administrative duties as delegated by the Practice Manager.
Essential RequirementsPrevious experience working in a GP surgery or NHS primary care setting.
Good understanding of GP practice administration and NHS primary care processes.
Excellent organisational, communication and IT skills.
Strong attention to detail and the ability to prioritise workloads.
Ability to work independently and effectively as part of a team.
A professional, reliable and confidential approach to work.
Personal QualitiesThe successful candidate will be proactive, organised, approachable and flexible, with a positive attitude and a genuine interest in supporting the effective management of a busy GP surgery.
Person Specification
Qualifications Essential
1. Qualifications Essential criteria Good standard of general education, including GCSEs or equivalent in English and Mathematics. Good written and verbal communication skills. Basic IT proficiency, including Microsoft Word, Excel, email and electronic record keeping.
Desirable
Desirable criteria Relevant qualification in business administration, management, HR or healthcare administration. Training or qualifications relating to NHS primary care administration, CQC compliance or information governance.
Experience Essential
2. Experience Essential criteria Previous experience working in a GP surgery or NHS primary care setting. Good understanding of the day-to-day operations and administration of a GP practice. Experience providing administrative support to a manager or senior member of staff. Experience maintaining accurate records, handling confidential information and managing competing priorities. Experience communicating professionally with colleagues, healthcare professionals and external organisations.
Desirable
Desirable criteria Experience supporting a Practice Manager with HR administration, staff recruitment, induction and training records. Experience preparing reports, meeting minutes and practice documentation.
Knowledge and skills Essential
Essential criteria Excellent organisational skills and attention to detail. Strong written and verbal communication skills. Ability to prioritise workloads, meet deadlines and work independently. A professional, reliable and proactive approach. Ability to work effectively as part of a multidisciplinary team. Understanding of confidentiality, GDPR and information governance requirements. Willingness to learn, adapt to changing priorities and support the Practice Manager as required. A commitment to providing a professional, efficient and patient-focused service.
Desirable
Knowledge of NHS primary care policies, procedures and relevant compliance requirements. Ability to identify administrative problems and suggest practical improvements. Flexible approach to supporting the changing needs of a busy GP surgery.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Cranbrook Surgery
Address 737A Cranbrook Road
Ilford
Essex
IG2 6RJ
United Kingdom
Employer's website https://www.cranbrooksurgery.co.uk/ (Opens in a new tab)