About this role
Job summary
Join our friendly team at Cranbrook Surgery and make a real difference to our patients and local community. We are looking for a welcoming, organised and motivated Receptionist/Administrator with previous GP surgery experience, who enjoys helping people and working as part of a supportive team. You will be the first point of contact for patients, assisting with appointments, telephone enquiries and essential administrative tasks, while also supporting the Practice Manager with the day-to-day running of the surgery. This is a rewarding opportunity to use your existing skills, develop your experience and contribute to delivering a high-quality service to our patients.
Main duties of the job
You will welcome patients, manage appointment bookings and telephone enquiries, maintain accurate patient records, process incoming correspondence and support the clinical team with daily administrative tasks. You will also assist the Practice Manager with general administration, staff communication, record keeping, updating policies and procedures, monitoring training records and supporting practice operations. You will help ensure patient information is handled confidentially and that the practice runs smoothly, providing a friendly, professional and helpful service to patients and colleagues.
About us
Cranbrook Surgery is a busy NHS GP practice in Ilford, dedicated to providing high-quality, patient-centred care to our local community. Our team includes GPs, nurses, healthcare professionals, receptionists and administrative staff who work together to deliver a safe, efficient and welcoming service.
We value teamwork, professionalism, respect, confidentiality and a caring approach to patients. We offer a supportive working environment where staff can develop their skills, share knowledge and contribute to improving patient care. Joining Cranbrook Surgery is an opportunity to be part of a committed team where your contribution matters and your work makes a positive difference to the community we serve.
Job description Job responsibilities
Cranbrook Surgery is seeking a friendly, organised and reliable Receptionist/Administrator with previous GP surgery experience to join our busy team in Ilford.
Main Duties:
Welcome patients and manage appointments and telephone enquiries.
Maintain accurate patient records and process correspondence.
Provide general administrative support to GPs and clinical staff.
Support the Practice Manager with daily operations, staff records, training records and administrative tasks.
Maintain confidentiality and follow NHS policies and procedures.
Provide a professional, helpful and compassionate service to patients.
Essential Requirements:
Previous experience working in a GP surgery.
Good communication, organisation and IT skills.
Knowledge of GP clinical systems, preferably EMIS Web.
Ability to work independently and as part of a team.
A professional, flexible and confidential approach.
We offer a friendly team environment and the opportunity to contribute to high-quality patient care in our local community.
Person Specification
Knowledge and skills Essential
Reliable, punctual and flexible. Friendly, polite and patient-focused. Able to work independently and as part of a team. Professional approach to confidentiality and sensitive information. Willing to undertake mandatory training and ongoing development.
Desirable
Experience handling difficult or sensitive patient enquiries. Good problem-solving and decision-making skills.
Qualifications Essential
1. Qualifications - GCSEs or equivalent, including English and Maths. - Good written and verbal communication skills. - IT skills, including Microsoft Office. 2. Experience - Previous experience working in a GP surgery or NHS primary care setting. - Experience using EMIS Web or a similar clinical system. - Experience in reception, administration, appointment management and handling patient enquiries. - Experience supporting a Practice Manager with administrative duties is desirable. 3. Additional Criteria - Excellent communication and customer service skills. - Strong organisational skills and attention to detail. - Understanding of patient confidentiality, GDPR and information governance. - Ability to work independently and as part of a team in a busy environment. - Reliable, flexible, professional and compassionate approach. - Ability to prioritise workloads and manage competing demands.
Desirable
Experience in general office administration and record keeping. Ability to speak additional languages to support patients from diverse backgrounds.
Experience Essential
Previous experience working in a GP surgery or NHS primary care setting. Experience using EMIS Web or similar clinical systems. Experience managing appointments, telephone calls and patient enquiries. Experience in reception and general administrative dutie
Desirable
Additional language skills.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Cranbrook Surgery
Address 737A Cranbrook Road
Ilford
Essex
IG2 6RJ
United Kingdom
Employer's website https://www.cranbrooksurgery.co.uk/ (Opens in a new tab)