About this role
Job summary
We are looking for a new member of our Patient Admin Team. Whilst experience of working in a General Practice setting is preferred we are also happy to provide training for the right candidate.
The job offer is part time, working 25-35 hours per week, between the hours of 7.30am-6.30pm, shifts are 7.30am-1.00pm and 1.00pm-6.30pm.
The successful candidate will:
Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of clerical support to clinical staff and other members of the practice team. Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.
Main duties of the job
Answer incoming telephone calls from patients, carers, and healthcare professionals in a professional and courteous manner.Assist patients with general enquiries, providing information and signposting to appropriate services where required.Manage appointment bookings, cancellations, and amendments, ensuring effective use of clinical appointments.Process and action clinical and administrative tasks received from GPs, nurses, and other healthcare professionals.Maintain accurate and confidential patient records in accordance with GDPR and NHS policies.Monitor workflow and task systems to ensure work is completed within agreed timescales.Support patients with access to online services and digital healthcare platforms.Prioritise workload effectively, dealing with urgent matters promptly and escalating concerns when necessary.Contribute to the smooth and efficient running of the practice, providing administrative support across the wider team.Adhere to practice policies, confidentiality requirements, safeguarding procedures, and health and safety regulations.
About us
We are a friendly GP practice looking after 13,000 patients in Loughborough.
Our internal mission statement:
We will work together as a team to deliver high quality care for our Patients. We will look after ourselves and each other and value the integral role that everyone plays in Charnwood Community Medical Group
Job description Job responsibilities
Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of administrative support to clinical staff and other members of the practice team.
Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies.
The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the practice manager, dependent on current and evolving practice workload and staffing levels:
Opening up-locking-up of practice premises and maintaining security in accordance with Practice protocols.
Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional.
Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
Receive and make telephone calls as required including from the care-coordinator waiting list.
Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
Working with the triaging GP to process patient online enquiries sending the guidance requested by the GP.
Enter requests for home visits into the computer, ensuring careful recording of all relevant details and where necessary refer to duty doctor.
Advise patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts for same.
Processing and distributing incoming (and outgoing) mail.
Filing and retrieving paperwork.
Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures.
Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers.
Providing clerical assistance to practice staff, including word/data processing, filing, photocopying and scanning.
Ordering, re-ordering and monitoring of stationery and other supplies.
Provision of refreshments for staff and visitors as required and keeping the kitchen area clean and tidy.
Keeping the reception area, noticeboards and leaflet dispensers tidy and free from obstructions and clutter.
Person Specification
Experience Essential
Experience of working in a GP practice Knowledge of the SystmOne GP computer system
Qualifications Essential
GCSE grade A to D in English and Maths.
Desirable
Good with NHS Systems
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Charnwood Community Medical Group
Address Rosebery Street
Loughborough
Leicestershire
LE11 5DX
United Kingdom
Employer's website https://www.charnwoodcommunitymedicalgroup.co.uk/ (Opens in a new tab)