About this role
Job summary
This is a key role within the Mental Health Community Pathway taking operational responsibility for the services which operate out of hours. The aim is to bring together all services out of hours as one team working closely together with defined functions.
The OOM (Out of hours Operational Manager) will foster a culture of the services working together to ensure that service user and carers journey through services are seamless.
The OOM will manage and support staff to manage service users who present with highly complex needs; they will be required to attend and manage incidents or complex situations, and support clinically at times of increased activity and acuity.
Main duties of the job
The Out of Hours Manager (OOM) will be responsible for the coordination and management of the staffing resource of a range of services inclusive of:
Acute Liaison Mental Health Services in Kettering and Northampton General Hospitals
Crisis Response Unit
Police Street Triage
Integrated Response Hub
Crisis Cafes
Crisis Houses
Working with partners including Mind, Northamptonshire Police and EMAS
Reporting to the Service Manager within the Crisis Pathway
About us
NHFT is an NHS Community and Mental Health Foundation Trust, providing physical, mental health and specialty services in hospital settings and in the community. We provide over 200 services across the county - as well as some specialist services in bordering and nearby counties. We work together with our partners to ensure that everyone who comes through our doors receives compassionate, person-centred care, regardless of their background or circumstances.
NHFT promotes a culture of learning, to improve the care and safety of our patients and colleagues. We have achieved our 'outstanding' rating by encouraging opportunity, innovation, development and growth across our workforce.
At NHFT we believe that work should be rewarded in every sense which is why we are proud to an accredited living wage employer.
We aim to support financial wellbeing and create an environment where are people feel valued and able to thrive.
Job description Job responsibilities
Leading, managing and coordinating the out of hour services within the crisis pathway
Ensuring safe and effective delivery of services
Support and manage complex cases
Rota management
The role will involve working closely with the OOMs who are based in the Adult Inpatient Service and there will be times where cross cover may be required.
Being on the on-call rota
Line managing staff
Providing supervision and reflective practice to staff
Being a point of escalation for the teams out of hours
Communicate and work effectively with partner agencies
Audits and ensuring standards of care are being met within the teams
Please note this is not an exhaustive list of duties and responsibilities of the post. The post holder may be required to undertake other duties as may reasonably be required commensurate with the grade and/or hours of work at the post holders initial place of work or at any other of the Trusts establishments.
Person Specification
Qualifications Essential
Holds Qualification for role (RMN/OT/SW) Post qualification experience in mental health crisis role
Desirable
Management qualification
Experience Essential
Experience of supervising others in previous roles
Desirable
Able to work across multiple service - experience in management
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details Employer name Northamptonshire Healthcare Foundation Trust
Address Highfield Clinical care centre
Clifftonville Road
Northampton
NN1 5BD
United Kingdom
Employer's website https://www.nhft.nhs.uk/ (Opens in a new tab)