About this role
Key Responsibilities
• Ensure outstanding customer service at all times.
• Possess a thorough knowledge of the Switchboard, Reservations and Front Desk job functions.
• Supervise daily shift process ensuring all team members adhere to standard operating procedures.
• Train, direct the work of, resolve issues/problems and coach and counsel the Front Desk Team members to ensure a quality operation.
• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Allocate rooms to expected arrivals after checking the guests’ preferences and special requests.
• Supervise the operations of the Front Desk to ensure an optimal level of service and hospitality is provided to the guests.
• Assist all Departments in servicing the guests during high volume periods.
• Takes responsibility in the absence of the Shift Manager/Front Office Manager.