About this role
Key Responsibilities:
• Balancing the accounts from day shift.
• Managing front desk activity and handling guest check-ins and check-outs.
• Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preferences.
• Handling customer requests and complaints and directing other employees or departments accordingly.
• Creating invoices, bills and checks for the guests;
• Managing and updating all official documentation pertaining to the role.
• Ensuring that all end-of-day activities have been successfully executed by employees in all departments.
• Answering calls and queries related to potential booking.
• Having good customer service skills.
• Being knowledgeable with safety and security procedures.
• Having the ability to perform computer-based tasks such as data entry, accounting, word processing, invoicing and billing.
• Answering inquires pertaining to hotel services, registration of guests, shopping, dining entertainment and travel directions.
• Attention to detail and organizational skills.
• Time management and multitasking skills.
Knowledge:
• High school diploma
• Minimum of 3 years' experience in hotel industry
• Knowledge of Health and safety standards within the hotel.
• Minimum of 3 years supervisory skills
Skills
• Must be self-motivated and energetic.
• Must have the ability to work independently with little or no assistance.
• Must have excellent problem-solving skills
• Maintain routine records and prepare reports.
• Must be organized and possess good work habits, giving attention to details.
• A proven record of team leadership skills with ability to schedule, coach, train and support team members, ensuring they perform in accordance with established hotel standards.
• Attention to detail and the ability to follow and present instructions thoroughly.
• Effective verbal and written communications skills.
• Must work effectively with and collaborate with all departments.
Personal Attributes:
• Working knowledge of Excel an MS-Word.
• Good communication and interpersonal skills.
• Strong work ethics.