About this role
Job summary Coordinate the Estates Service Desk, responding to all facilities requests and issues, and ensuring timely, costeffective resolutions. Coordinate equipment servicing to ensure all assets are maintained and compliant. Coordinate and schedule planned preventative maintenance (PPM) and reactive works across multiple sites, ensuring tasks are completed efficiently and to required standards. Coordinate all compliance areas, including fire, water, electrical, gas, building fabric, security, waste, and CQC, by obtaining, reviewing, and maintaining building compliance documentation for our sites. Liaise with managing agents/landlords for their compliance documents, review all reports, and ensure remedial actions are completed to maintain full site compliance. Request Risk Assessments and Method Statements (RAMS) from contractors before any works commence, so we can review and ensure they meet safety and compliance requirements. Supervise contractor works and support building projects as required. Coordinate and manage contractors and suppliers, ensuring work is completed safely, on time, and to required standards. Maintain accurate documentation and ensure internal FM systems, trackers, and compliance records remain up to date. Support CQC and ISO audit preparation and onsite readiness. Carry out minor maintenance tasks and complete routine building tests, including fire, water, and security checks.
Main duties of the job The Facilities Coordinator will coordinate the Estates Service Desk, ensuring all facilities requests are logged, prioritised, allocated, and actioned appropriately. This includes reviewing and assigning other Estates incoming tickets, such as property and projects related requests, to the appropriate team member to ensure clear ownership and efficient resolution.
They will coordinate all aspects of facilities management across the national estate's portfolio, including mechanical, electrical, and building services maintenance, cleaning, caretaking, and security, as well as mobile clinic units. The postholder will coordinate planned preventative maintenance (PPM) and reactive tasks using internal systems and external contractors and support the Facilities Manager in maintaining high compliance standards. This includes adherence to safety policies, legislation, regulations, and statutory requirements covering fire safety, water safety, electrical safety, gas safety, building fabric, cleaning, security, and CQC compliance.
Additionally, the Facilities Coordinator will ensure the smooth delivery of Head Office operational processes, including visitor management, car park registration, contractor oversight, intercom and reception support, and staff onboarding/offboarding for access control.
About us Connect Health and Healthshare have come together as one organisation - Cora Health - combining our decades of experience in providing healthcare services on behalf of the NHS
Job description Job responsibilities Facilities Coordinator
Location: Cora Health, The Lightbox, Quorum Park, Benton Lane, Newcastle-upon-Tyne, NE12 8EU Contract Type: Permanent Salary: up to £28,000
Connect Health and Healthshare have come together as one organisation - Cora Health - combining our decades of experience in providing healthcare services on behalf of the NHS
About the role
The Facilities Coordinator will coordinate the Estates Service Desk, ensuring all facilities requests are logged, prioritised, allocated, and actioned appropriately. This includes reviewing and assigning other Estates incoming tickets, such as property and projects related requests, to the appropriate team member to ensure clear ownership and efficient resolution.
They will coordinate all aspects of facilities management across the national estate's portfolio, including mechanical, electrical, and building services maintenance, cleaning, caretaking, and security, as well as mobile clinic units. The postholder will coordinate planned preventative maintenance (PPM) and reactive tasks using internal systems and external contractors and support the Facilities Manager in maintaining high compliance standards. This includes adherence to safety policies, legislation, regulations, and statutory requirements covering fire safety, water safety, electrical safety, gas safety, building fabric, cleaning, security, and CQC compliance.
Additionally, the Facilities Coordinator will ensure the smooth delivery of Head Office operational processes, including visitor management, car park registration, contractor oversight, intercom and reception support, and staff onboarding/offboarding for access control.
What you'll be doing
As the saying goes, no two days will be the same, but overall, you'll be doing.
Coordinate the Estates Service Desk, responding to all facilities requests and issues, and ensuring timely, costeffective resolutions. Coordinate equipment servicing to ensure all assets are maintained and compliant. Coordinate and schedule planned preventative maintenance (PPM) and reactive works across multiple sites, ensuring tasks are completed efficiently and to required standards. Coordinate all compliance areas, including fire, water, electrical, gas, building fabric, security, waste, and CQC, by obtaining, reviewing, and maintaining building compliance documentation for our sites. Liaise with managing agents/landlords for their compliance documents, review all reports, and ensure remedial actions are completed to maintain full site compliance. Request Risk Assessments and Method Statements (RAMS) from contractors before any works commence, so we can review and ensure they meet safety and compliance requirements. Supervise contractor works and support building projects as required. Coordinate and manage contractors and suppliers, ensuring work is completed safely, on time, and to required standards. Maintain accurate documentation and ensure internal FM systems, trackers, and compliance records remain up to date. Support CQC and ISO audit preparation and onsite readiness. Carry out minor maintenance tasks and complete routine building tests, including fire, water, and security checks. Ensure all Head Office guests are logged onto the Entry Sign visitor management system. Log all Head Office vehicle registrations onto the car park portal. Manage door access and building access permissions for Head Office staff and visitors. Support visitors on site with queries and access needs. Manage incoming and outgoing post and courier deliveries. Manage and monitor the Estates key safes, including signing keys in and out. Oversee and maintain the Estates & Facilities Team shared calendar. Coordinate and issue access fobs, including replacements and returns. Complete all starter and leaver processes, ensuring timely activation/deactivation of access rights. Carry out daily facilities checks to ensure kitchen and welfare areas are clean, stocked, and well maintained. Carry out monthly fire and facilities checks at Head Office. Supervise contractor works taking place at Head Office and provide point of contact support. Deliver contractor inductions, issue permits to work and ensure all health and safety requirements are met
Who we're looking for
Must have demonstratable knowledge and experience in a building services/facilities/estates environment Relevant qualification in Facilities Management or a minimum of 2 years with equivalent proven experience. Must have knowledge and experience of building compliance requirements An understanding of the technical aspect of FM Services (Hard and Soft) Must have H&S awareness skills (Desirable - IOSH qualification) Must have strong IT skills to be able to use all internal systems and Microsoft programmes efficiently. Knowledge of working with a helpdesk system Always ensures good Health and Safety practices Excellent customer service and communication skills with the ability to communicate effectively with internal/external customers Respectful adherence to data protection laws and sensitive /personal information Knowledge/experience of a healthcare environment desirable Willing to travel to other sites nationally if required
Why work for Cora Health?
At Cora we're passionate about investing in our colleagues, fostering professional growth, and ensuring everyone feels appreciated. We believe that happy and engaged colleagues provide exceptional patient care and will be motivated to perform at their best. Here's a glimpse of what we offer you:
Generous Holiday Entitlement: Benefit from up to 25 days of holiday (plus public holidays) to relax and recharge. You'll also get another day off for your Birthday. If you'd like even more holiday to enjoy you can participate in our generous holiday buy and sell scheme.
Wellness Support: Access a suite of health support tools and an employee assistance program for your well-being so you can be at your best and be your true self.
Performance Awards: Excel in your objectives and be rewarded further for your hard work with a range of pay, gifts and incentives awarded alongside attending our annual colleague awards to be treated and feel special.
Savings and Support: Make huge saving by making the most of Blue Light and Healthcare Services discounts as well as the very important employer pension contributions and a Christmas savings club.
Membership Fee Reimbursement: Save your pennies, as we cover the cost of role required professional membership fees.
Flexibility: Work in a way that supports home live, through hybrid working options and flexibility in working hours and times.
Person Specification
Qualifications Desirable
Relevant qualification in Facilities Management
Experience Desirable
Experience in a building services/facilities/estates environment
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details Employer name Cora Health Group Limited
Address NE12 8EU
Newcastle upon Tyne
Tyne and Wear
NE12 8EU
Employer's website http://www.corahealth.co.uk/ (Opens in a new tab)