About this role
Job summary Warm, friendly, and professional approach Strong customer service experience (contact centre experience a plus) Excellent communication and IT skills Flexible, positive, and empathetic attitude Ability to work Mon-Fri, 8:30am-5:00pm
Main duties of the job Be the first voice patients hear at Cora Health. As a Patient Care Advisor, you'll handle calls and emails, book appointments, and guide patients with musculoskeletal (MSK) conditions through their care journey. No healthcare experience needed-just great customer service skills and a passion for helping people.
About us We're a leading provider of community healthcare services in the UK, delivering MSK care, diagnostics, physiotherapy, pain management, mental health support, and more. Our mission: make healthcare accessible and straightforward for everyone.
Job description Job responsibilities No weekends, bank holidays, or late shifts Hybrid working after probation Up to 30 days' holiday + Birthday off Wellness support & Employee Assistance Programme Performance awards & discounts (Blue Light, healthcare) Learning & development through Cora Academy Career progression opportunities Electric car & cycle-to-work schemes
Person Specification
Qualifications Desirable
Previous Call Centre Experience
Experience Desirable
healthcare experince
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details Employer name Cora Health Group Limited
Address The Lightbox, Quorum Business Park,
Newcastle upon Tyne
Tyne and Wear
NE12 8EU
United Kingdom
Employer's website http://www.corahealth.co.uk/ (Opens in a new tab)