About this role
Job summary
An exciting opportunity has arisen for an Elective Bookings Team Leader to join the Medicine Bookings Team at Frimley Health NHS Foundation Trust. This is a fully onsite role based at Wexham Park Hospital.
The successful candidate will work closely with clinical teams across the Trust to support key performance targets, including DM01, Referral to Treatment (RTT), and cancer pathway targets. The role is responsible for the day-to-day leadership and management of the Elective Bookings Team, including staff induction, appraisal, training, and first-line performance management.
As a key member of the team, the postholder will play an integral role in ensuring the smooth and efficient management of patient pathways, delivering high-quality administrative support, and helping to provide an excellent patient experience throughout the elective booking process.
Main duties of the job
To work with the line manager to ensure all staff are trained appropriately and to help set up and maintain training records to ensure all staff are up to date with any necessary training required. To ensure all phone calls are dealt with in a professional and timely manner adhering to the local targets set by the department and Trust. To manage staff on a day to day basis including induction, appraisal and initial performance management. To support the Patient Pathway Co-ordinator to create and maintain Standard Operating Procedures (SOPs) for staff. To support the Trust in delivering NHS targets. To support the implementation of all new IT and Electronic Patient Record systems. Assist and be pro-active in all modernisation projects that concern the team and improve patient pathways. To be multi-skilled in your working role and able to assist in all areas of the department as and when required. To liaise with the Clinical team and Patient Pathway Co-ordinator/Service Manager to provide a high quality empathetic service and highlight any problems, working together as a customer focused team to solve issues that may arise. To ensure capacity is fully utilised and to escalate when demand exceed capacity available and there is a potential patient risk to performance and patient safety. To attend specialty meetings for your lead specialty as and when required. Follow all Trust and local policies and procedures at all time
About us
Visa Sponsorship:This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the right to work in the UK for the full duration of the contract.
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.
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Job description Job responsibilities
For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.
Person Specification
Qualifications Essential
GCSE English and Maths pass or equivalent NVQ in Business and Administration or equivalent NHS experience
Desirable
ECDL or equivalent
Experience Essential
Experience in customer care roles Administrative Experience NHS experience Experienced user of Microsoft office (Excel, Word)
Skills & Knowledge Essential
High level analytical approach to problem solving Excellent written and verbal communication skills Experience user of Microsoft professional (Excel, Word) and experience in manipulating spreadsheets Ability to prioritise workloads, deliver results and meet deadlines Interpersonal and leadership skills
Desirable
Understanding of the use of the Patient Tracking List Understanding of Medical terminology
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Frimley Health NHS Foundation Trust
Address Wexham Park Hospital
Wexham St
Slough
SL2 4HL
Employer's website https://www.fhft.nhs.uk/ (Opens in a new tab)