About this role
Job summary
A GP surgery receptionist plays a key role in ensuring the smooth day-to-day running of a medical practice. They are the first point of contact for patients, responsible for welcoming visitors, answering phone calls, booking appointments, managing patient records, and directing enquiries to the appropriate healthcare professionals. The role requires excellent communication skills, empathy, discretion when handling confidential information, and the ability to stay organised and calm in a busy environment.
Working at the Elgin Clinic would be an excellent opportunity for a receptionist because it allows them to contribute directly to high-quality patient care in a professional and supportive setting. The clinics focus on patient wellbeing means reception staff are valued as an essential part of the healthcare team. It also offers the chance to develop administrative and interpersonal skills, work alongside experienced medical professionals, and make a meaningful difference in patients experiences by providing efficient and compassionate service.
Main duties of the job
Patient Interaction
Greeting patients in a friendly and professional manner
Handling face-to-face, phone, and online enquiries
Providing clear information about services, appointments, and procedures
Appointment Management
Booking, cancelling, and rearranging appointments
Managing GP and nurse schedules efficiently
Prioritising urgent cases appropriately
Administrative Tasks
Updating and maintaining accurate patient records
Filing, scanning, and handling medical documents
Processing registrations for new patients
Communication & Coordination
Liaising with doctors, nurses, and other healthcare staff
Passing on messages and ensuring timely communication
Coordinating referrals and follow-ups
Confidentiality & Compliance
Handling sensitive patient information in line with GDPR and NHS guidelines
Ensuring privacy and confidentiality at all times
General Reception Duties
Managing incoming and outgoing post
Keeping the reception area organised and welcoming
Supporting the smooth daily operation of the clinic
At a clinic like Elgin, these duties are especially important because receptionists help create a calm, efficient, and supportive environment for patients from the moment they arrive.
About us
The Elgin Clinic is an NHS general practice located in London that provides primary healthcare services to the local community. It offers a wide range of medical care, including GP consultations, nursing services, chronic disease management, minor procedures, and health screenings.
The clinic aims to deliver accessible and patient-centred care, with services such as same-day appointments, online booking, and extended access options. It is staffed by a team of doctors, nurses, and administrative staff who work together to diagnose, treat, and support patients overall health and wellbeing.
Job description Job responsibilities Job Title: GP ReceptionistJob Summary:
The GP Receptionist is the first point of contact for patients, providing a welcoming and efficient service at the front desk. The role involves managing appointments, handling enquiries, and supporting the smooth day-to-day running of the clinic while maintaining a high standard of patient care and confidentiality.
Key Responsibilities:Patient Services
Greet patients and visitors in a professional and friendly manner
Respond to telephone, email, and in-person enquiries
Provide accurate information about clinic services and procedures
Appointment Management
Book, cancel, and reschedule appointments
Manage GP and nurse appointment systems effectively
Prioritise urgent cases in line with practice protocols
Administrative Duties
Maintain and update patient records accurately
Register new patients and process relevant documentation
Handle scanning, and general office tasks
Communication & Coordination
Liaise with doctors, nurses, and other staff members
Pass on messages promptly and accurately
Support referrals and follow-up processes
Confidentiality & Compliance
Ensure patient confidentiality is maintained at all times
Comply with GDPR, NHS policies, and clinic procedures
General Duties
Manage incoming and outgoing post
Keep the reception area tidy and organised
Assist with other administrative tasks as required
Skills & Requirements:
Strong communication and interpersonal skills
Good organisational and multitasking abilities
Ability to remain calm under pressure
Basic IT skills (e.g., appointment systems, Microsoft Office)
Understanding of confidentiality and data protection
Personal Qualities:
Friendly, approachable, and professional
Empathetic and patient-focused
Reliable and able to work as part of a team
Person Specification
Qualifications Essential
GCSE grade A to C in English and Maths
Desirable
n/a
Experience Essential
Previous experience in working in a GP Practice Previous experience using SystemOne (essential)
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Elgin Clinic
Address The Elgin Clinic
40 Elgin Avenue
London
W9 3QT
Employer's website https://www.elginclinic.nhs.uk/ (Opens in a new tab)