About this role
Job summary
A post has arisen for the role of Patient Pathway Coordinator within the Diabetes service. This opportunity is ideal for individuals seeking to gain experience within the PPC administration role or those eager to delve into a new specialty.
As a Patient Pathway Coordinator, you will play a pivotal role in ensuring the seamless management of patient pathways within our esteemed Diabetes service. You will be joining a highly efficient team dedicated to maintaining the highest standards of patient care and service delivery.
Key Responsibilities:
Be the point of contact for patients accessing elective hospital services throughout their pathway of care. Work under the direction of the Senior Patient Pathway Co-ordinator / Speciality Consultant Team and provide expertise in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly. Provide a range of administrative support services to the speciality Consultant Team. Ensure high levels of patient care and clinician satisfaction by being an accessible, customer-focused, and knowledgeable point of contact. Adhere to Standard Operating Procedures (SOP) to ensure a consistent approach across the Trust, describing how the functions of this role will be carried out along with the timescales that will be adhered to.
Apply now to join our team and make a difference in health care!
Main duties of the job
To understand the role in more detail, please refer to the attached job description and person specification.
About us
We are an award-winning NHS Foundation Trust working alongside health and social care colleagues across the county to provide acute and community healthcare services to more than 420,000 people across Mansfield, Ashfield, Newark and Sherwood, and parts of Derbyshire and Lincolnshire.
We put the patient at the heart of everything that we do and it is our aim to make sure that every patient is treated as we would want a member of our own family to be treated. At the same time, we expect our staff to be caring, kind and courteous to each other and to look out for each other. We believe that we are truly a clinically-led organisation.
We are proud that our Trust colleagues have voted us the best acute Trust to work for in the East Midlands for seven years running in the National NHS Staff Survey, while the Care Quality Commission has rated our Trust as 'outstanding' for care and our King's Mill Hospital as the only 'outstanding' NHS-run hospital in the East Midlands.
Not all of our roles are eligible for visa sponsorship. To find out which roles are eligible, please refer to the shortage occupation list found here:
Skilled Worker visa: eligible healthcare and education jobs - GOV.UK
Home Office guidance has changed as of 9th April. Anyone that requires switching visa type may not be eligible for sponsorship even if the role is on the shortage occupation list.
Job description Job responsibilities
To understand the role in more detail, please refer to the attached job description and person specification.
Person Specification
Knowledge Essential
Computer literate, with experience of using a keyboard with a high level of accuracy. Knowledge of NHS admin processes Thorough knowledge of healthcare administrative systems and processes Knowledge of databases, spreadsheets i.e. PAS, Excel or similar applications Confidentiality and Data Protection Health and Safety Equality and diversity
Desirable
Sound office clerical background providing knowledge of relevant procedures. Experience of using a full range of IT/Patient data systems - As applicable to speciality
Qualifications Essential
Good general education with GCSE Maths and English at grade C or above. RSA II (or equivalent)
Desirable
ECDL Association of Medical Secretaries, Practice Administrator & Receptionist diploma (AMSPAR) NVQ in Customer Care Institute of Health Records & Information Management Diploma (IHRIM) Shorthand speeds of 80wpm
Further Training Essential
On the job training
Desirable
Supervisory training Experience of managing health & safety issues
Experience Essential
Quality Customer Service Some experience providing required NHS knowledge and qualification equivalences if necessary
Desirable
Experience of supervising staff
Contractual Essential
Regular attendance and willingness to work flexible hours as necessary
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Sherwood Forest Hospitals NHS Foundation Trust
Address King's Mill Hospital
Mansfield Road
Sutton is Ashfield
NG17 4JL
Employer's website https://www.sfh-tr.nhs.uk/ (Opens in a new tab)