About this role
Job summary
Flexible hours |Full or Part time hours|No compulsory weekends | Free staff parking | Extensive training & development | Supportive, motivated team | Flexible base location across Berkshire dependent on service need.
Berkshire Healthcarehavean exciting opportunityforanAdministrator to join the Musculoskeletal Physiotherapy Outpatient team based atWest Berkshire Community Hospital.
If you thrive on variety and the opportunity to work with multiple people, this is a role you should consider as you may need to travel to other sites when the need arises; you will receive generous mileage allowance to facilitate this element of the role.You will be joining a friendly and supportive team,who arepro-activein ensuring a high standard of service within MSK Physio across Berkshire.
We are looking for candidates with excellent customer serviceandcommunicationskills, aflexibleapproach,andwhoare competent at multi-tasking.Good IT skills areessential,andyoumust beable todemonstratetheability to work on your own as well as working incollaboration with others.
You willbe responsible forthe management of patient referralsand appointmentsutilisingphone and email communicationwhilst creating an efficient and compassionate environment for our patients.
Main duties of the job
Act as primary point of contact for MSK patients and visitors attending the department
Take responsibility for digital referral management and patient bookings.
Variety of specific admin tasks including management of phonelines and email, with patient focus at the forefront of our role.
Liaising with other departments and services to support and assist patients as needed, such as interpreting services.
Collecting data and statistics to assist management in guiding the service direction.
Working flexibly in response to the needs of the patients, service and Physiotherapists.
Supporting colleagues to deliver a high quality, effective and compassionate service both virtually and in person.
About us
Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire. As an employer, we're committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.
Our values at Berkshire Healthcare are:
Caring for and about you is our top priority Committed to providing good quality, safe services Working Together with you to develop innovative solutions Your wellbeing is important to us. Some of the benefits of working for us include:
Flexible working options to support work-life balance 27 days' annual leave rising with service + opportunity to buy and sell Generous NHS pension scheme Excellent learning and career development opportunities 'Cycle to Work' and car leasing scheme including electric vehicles Access to a range of wellbeing tools and services Discounts at hundreds of popular retailers and restaurants Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality Generous maternity, paternity, adoption and special leave Free parking across Trust sites
Job description Job responsibilities
The must haves for you to be considered for this role:
Excellent written and oral communication skills.
Good computer skills across Microsoft and database software.
Ability to organise and prioritiseworkload.
An approachable and helpful persona with the ability to empathise.
For further information about the role, please see attached job description and person specification.
We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.
Were committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.
Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.
Person Specification
Education/Qualifications/Training Essential
NVQ3 or equivalent qualification/experience Basic knowledge of administration and/or office procedures Previous knowledge and experience of working in an office and/or customer care environment, undertaking a full range of administrative duties, including minute-taking Knowledge and experience of using a variety of software programmes/packages Knowledge and understanding of the post and Trus
Knowledge, Skills & Abilities Essential
Good interpersonal, communication and reporting skills Good IT skills, with an ability to navigate around various systems and software packages, such as Outlook, MS Office, the internet and databases Ability to work effectively in a team and to work unsupervised and on own initiative, managing own workload Ability to work flexibly as required, with the ability to travel independently between locations to fulfil the requirements of the post
Desirable
Ability to empathise, be supportive and sensitive to the needs of others Ability to use a practical problem solving approach in everyday situations
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Berkshire Healthcare Foundation Trust
Address West Berkshire Community Hospital
Rookes Way
Thatcham
Berkshire
RG18 3AS
Employer's website https://www.berkshirehealthcare.nhs.uk/ (Opens in a new tab)