About this role
Job summary
If you are unavailable for interview Wednesday 17.06.26 please do not apply for this post.
We are a busy rural GP Surgery, looking for a proactive and committed individual to join our Reception Team. We are recruiting for AM and PM sessions.
We have a lovely reception team who are supportive of each other. No two days are the same. The successful applicant must be willing to learn, be a team player and be able to work under pressure.
We are a family orientated practice and aim to give 100% in the provision of holistic care to our patients. We are looking for someone to be a valued member of the team
Main duties of the job
Some of our reception admin team daily duties include:
- Opening and Closing up the Surgery
- Front Desk duties
- Support management of prescription requests
- Telephones
- Use of our in-house clinical systemEMIS
- Various admin tasks
- Assist in the implementation of clinical initiatives both national and local.
- Initiate contact with and respond to, requests from patients, team members and external agencies
About us
List size: 5K
Our clinical team:
2 GP Partners
2 Salaried GPs
1 Clinical Pharmacist
1 ANP
1 Paramedic Practitioner
2 Practice Nurses
1 HCA
2 Care Coordinators
Job description Job responsibilities Job responsibilities
Primary key responsibilities
The following are the core responsibilities of a Receptionist in delivering health services. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:
a. The efficient opening and closing of practice premises, ensuring that security is maintained at all times.
b. Accurately detail information on patients records within the clinical system
c. Maintain and monitor the practice appointment system
d. Process personal, telephone and e-requests for appointments
e. Assist with total triage administration
f. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
g. Signpost patients to the correct service
h. Initiate contact with and respond to, requests from patients, team members and external agencies
i. Photocopy documentation as required
j. Input data into patients healthcare records as necessary
k. Direct requests for information, i.e., DSAR, insurance/solicitors letters and DVLA forms to the administrative team
l. Manage all queries as necessary in an efficient manner
m. Support all clinical staff with general administrative tasks as requested
n. Undertake a broad spectrum of administrative duties commensurate with the role
o. Be an integral part of the general practice team
p. Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on safeguarding adults and safeguarding children
q. Support in the delivery of enhanced services and other service requirements
r. Undertake all mandatory training and induction programmes
s. Ensuring that the doctors' rooms are well stocked with the necessary forms and paperwork
t. Ensuring that the reception and waiting areas are tidy, respectable, and ready for use at all times.
u. Maintain a clean, tidy, effective working area at all times
v. To ensure a safe working environment is maintained at all times
w. Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed
Wider responsibilities
In addition to the primary responsibilities, the Receptionist has the following wider responsibilities:
a. Support administrative staff, providing cover during staff absences
b. Action incoming emails and correspondence as necessary
c. Scan patient related documentation and attach scanned documents to patients healthcare records
d. Participate in local initiatives to enhance service delivery and patient care
e. Support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently
f. Support and participate in shared learning
Person Specification
Qualifications Essential
Essential - A good standard of education with an expectation of having both GCSE Maths and English at Grade C (Level 4) or above, or Functional Skills Level 2 in Maths and English
Desirable
NVQ Level 2 in Health and Social Care
Experience Essential
Experience of working with the general public
Desirable
Experience of working in a healthcare setting Experience of administrative duties
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Springfield Surgery
Address Springfield
Elstead
Godalming
GU8 6EG
Employer's website https://www.springfieldelstead.nhs.uk/ (Opens in a new tab)