About this role
Job summary
We are looking for a proactive, hands-on Operations Manager to join our GP Practice. This role is perfect for someone who enjoys working alongside the team to ensure the smooth, safe, and efficient running of daily operations.
You will manage day-to-day operational activities, supervise staff, and actively undertake operational tasks yourself. This is a practical, people-focused role that is vital to the effective running of our busy practice.
Main duties of the job
Job Purpose
To provide hands-on operational leadership across the GP Practice, ensuring that daily services are delivered safely, efficiently, and effectively. The post holder will supervise and support staff while actively undertaking operational tasks alongside the team
About us
Springfield Surgery is a patient-centred GP practice dedicated to providing high-quality, accessible primary care to our local community. Our focus is on delivering safe, effective, and compassionate healthcare, supporting patients across all stages of life. We work closely with wider healthcare services to ensure continuity of care and the best possible outcomes for our patients.
Our Team
Our multidisciplinary team includes experienced GPs, practice nurses, healthcare assistants, receptionists, and administrative staff. Each member plays a vital role in delivering seamless care. We value teamwork, respect, and open communication, ensuring that both clinical and non-clinical staff feel supported and empowered in their roles.
Atmosphere and Work Ethic
We foster a welcoming, professional, and supportive environment for both patients and staff. Our practice promotes a strong work ethic built on compassion, efficiency, and collaboration. We understand the pressures of primary care and actively encourage teamwork, mutual support, and a positive approach to problem-solving.
Job description Job responsibilities
Job Description Operations Manager
Job Title: Operations Manager Reports to: Practice Manager
Job Purpose
To provide hands-on operational leadership across the GP Practice, ensuring that daily services are delivered safely, efficiently, and effectively. The post holder will supervise and support staff while actively undertaking operational tasks alongside the team
Key Responsibilities
Operational Management
Oversee and actively manage the daily running of the practice. Carry out operational tasks such as managing appointments, patient communications and general administration activity. Implement and maintain practical systems, policies, and procedures. Monitor resources, equipment, and space to ensure smooth operations. People Management
Line Manage, supervise and support administrative staff excluding medical secretary and workflow team Undertake staff inductions, training, supervision, and performance management. Manage staffing levels, rotas, sickness absence, and cover as needed. Develop training guides and aims to consistency of approach to daily tasks Governance, Compliance and Risk
Ensure compliance with CQC standards, NHS regulations, and practice policies. Maintain health & safety, infection control, and data protection standards. Identify operational risks and take practical steps to resolve issues. Finance and Resources
Support basic budget and resource management. Assist with procurement and supplies management. Ensure cost-effective use of resources in daily operations. Communication and Teamwork
Act as a key point of contact for operational matters. Build effective working relationships with staff, patients, PCN colleagues, and suppliers. Provide practical leadership and support to the team on a day-to-day basis.
Person Specification Operations Manager
Qualifications / Training
Educated to degree level or equivalent experience in healthcare or operational management Leadership and / or Management Qualification Experience
Significant experience in an operational or management role Experience of working with the General Public Experience supervising staff and dealing with day-to-day operational issues Experience in handling practical operational tasks alongside management responsibilities Familiarity with the practice and its systems is highly desirable Knowledge and Skills
Strong organisational and problem-solving skills Ability to manage multiple tasks in a busy environment Excellent communication and interpersonal skills Confident decision-maker with practical approach to resolving issues Competent IT skills for daily operational use Personal Attributes
Polite, confident and flexible Hands-on, proactive, and practical Approachable and supportive leadership style Calm and resilient under pressure Flexible, solution-focused, and ready to get involved in day-to-day work High levels of integrity and confidentiality Desirable Criteria
Experience in primary care, GP practice, or NHS setting Knowledge of CQC standards and NHS practice regulations Management qualification Experience in a busy patient-facing operational environment
Person Specification
Qualifications Essential
Experience in primary care, GP practice, or NHS setting Good standard of education, including GCSEs (or equivalent) in English and Maths Strong communication and interpersonal skills Ability to work effectively as part of a multidisciplinary team Good organisational and time-management skills Basic IT skills, including experience with clinical systems or willingness to learn Understanding of patient confidentiality and data protection principles Ability to work under pressure in a fast-paced environment
Desirable
Knowledge of CQC standards and NHS practice regulations Management qualification Experience in a busy patient-facing operational environment Knowledge of NHS systems and procedures Experience using clinical software such as EMIS Web, Docman Customer service or patient-facing experience
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Springfield Surgery
Address Commercial Road
Hazel Grove
Stockport
Cheshire
SK7 4AA
Employer's website https://www.springfieldsurgery-stockport.com/ (Opens in a new tab)