About this role
Job summary
We are expanding our medical reception team and looking to recruit the right person, with the necessary skills and experience to deliver a high-quality service to our patients.
The ideal candidate should be highly motivated, enthusiastic and able to work under pressure.
We are looking for a customer focused, reliable, and hard-working individual with a can-do approach to their work.
You should have:
office administration experience worked with the public in a front facing role and on the telephone excellent communication skills able to work well on your own and as part of a team Ideally have NHS primary care or equivalent experience
Main duties of the job
Greeting in a pleasant and friendly manner all callers at reception.
Answering the telephone quickly and dealing with or redirecting enquirers.
Running the appointment system including making appointments and encouraging patients to use the check in system.
Recording messages and home visit requests in the appropriate book legibly and accurately.
Handing out repeat prescriptions to patients or their representatives.
Handling general enquirers and give out test results or referring to a more experienced Receptionist or Doctor if in doubt.
Preparing repeat prescriptions and repeat sick certificates for Doctors to sign.
Handling queries on front desk.
About us
We are a large practice of 22,000 patient list size. You will be joining a large, friendly and committed team of Doctors, Nurses and other healthcare professionals, and a team of reception and administrative staff.
You will be joining a large, friendly and committed team of Doctors, Nurses and other healthcare professionals, and a team of reception and administrative staff.
Job description Job responsibilities
Greeting in a pleasant and friendly manner all callers at reception.
Answering the telephone quickly and dealing with or redirecting enquirers.
Running the appointment system including making appointments and encouraging patients to use the check in system.
Recording messages and home visit requests in the appropriate book legibly and accurately.
Handing out repeat prescriptions to patients or their representatives.
Handling general enquirers and give out test results or referring to a more experienced Receptionist or Doctor if in doubt.
Preparing repeat prescriptions and repeat sick certificates for Doctors to sign.
Dealing with patient queries on front desk.
Person Specification
Qualifications Desirable
GP Practice experience
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name WInchmore Hill Practice
Address 808 Green Lanes
London
N21 2SA
Employer's website https://www.winchmorehillpractice.nhs.uk/ (Opens in a new tab)