About this role
Job summary
The Estates department is seeking a forward thinking and innovative individual that embraces improvement and change to assist with the transformation of its operation. This role is part of a wider administrative team that provides support to estates (hard services, capital projects, governance and decontamination) and therefore will have a very varied remit.
The Helpdesk function is central to providing maintenance support across the Trust Estate. The post holder will work with the Estates Supervisors Officers, providing administrative assistance to support the Estates & Facilities Department as directed.
Main duties of the job
Be the first point of contact for visitors to the Estates Department responsible for ensuring that all visitors sign in and putting them in touch with their Trust contact and issuing keys and security passes as required. Maintain a courteous and helpful approach when dealing with all visitors and contractors.
To ensure all jobs are handled with an effective response, issues are addressed and actioned swiftly, liaising, supporting and working closely with the Estates Officers & Managers, and in the interim the Maintenance coordinator (as this role may change as part of the Estates review).
To receive incoming telephone calls, manage queries, record and pass on messages as appropriate from service users and suppliers, including wards, non-clinical departments, Trust staff and external supply companies and contractors.
Maintain stock levels within the department and ensure the system is kept up to date.
To raise purchase orders and receipt goods to ensure prompt payment of goods and services received by the Estates & Facilities department.
Receive deliveries into Estates, checking for accuracy and storing goods securely for distribution to the relevant teams. Ensuring items are logged on the system.
General office duties and to undertake other duties commensurate with this grade of post in agreement with the relevant line manager.
About us
At DCHFT, we pride ourselves on the care we provide for our patients, and on the culture, we are creating for our staff. We work hard to create a fair, inclusive environment for our staff.
Our Mission is to work in partnership to provide high quality, compassionate services and to nurture an environment where people can be at their best. Our vision is healthier lives, empowered citizens, thriving communities.
We are a Trust that celebrates diversity, and we are committed to creating an inclusive environment for all employees. We welcome applications from people in all under-represented groups.
We understand that some applicants may choose to use artificial intelligence (AI) tools to assist in preparing their application materials. While this is not discouraged, we kindly remind candidates that all submissions must be truthful and accurately reflect your own experiences and suitability for this role.
Personal integrity and authenticity are central to our recruitment process. We value honesty and appreciate applications that are genuine and representative of the individual behind them.
Right to Work in the UK: This role is not available for Skilled Worker visa sponsorship. Applicants must already have the legal right to work in the UK at the time of application. Unfortunately, we are unable to support visa applications for this post in line with UKVI regulations.
Job description Job responsibilities
Our DCHFT Job Description and Person Specification (attached) tells you all about this role, what to expect and what is needed to succeed. When completing your application please make sure to tell us how your experience and skills fit the person specification.
Please contact us at [email protected] if you are unable to view or download the attachment.
For all our roles, we are looking for staff who hold our Trust Values of Integrity, Respect Teamwork and Excellence, and who are passionate about providing the best patient care. To read more about our Trust and our Values search Dorset County Hospital online.
Person Specification
Education, Qualifications & Training Essential
Educated to GCSE level or equivalent, including English at Grade C or above An RSA, ECDL or CLAIT qualification or one year keyboard experience
Knowledge & Experience Essential
Evidence of previous posts held of a similar level, ideally within the NHS, but not exclusively Experience of working with computer systems, to include Microsoft Office, in a working/academic environment Previous experience of working within a customer focused environment
Desirable
Knowledge/experience in Facilities Management (preferably in hard services/estates) Experience with MICAD/Zetasafe systems or similar
Skills & Abilities Essential
Evidence of varied administrative skills Evidence of effective communication skills both written and oral Evidence of ability to respond quickly to changing priorities organising and prioritising own workload to meet deadlines Evidence of ability to work with minimal supervision Evidence of ability to exercise judgement when dealing with customer queries and to analyse and resolve problems Evidence of flexibility and ability to adapt to different areas of work Ability to build and maintain good working relationships within a team An understanding of the meaning of confidentiality and the requirement for this to be maintained
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Dorset County Hospital NHS Foundation Trust
Address Dorset County Hospital
Williams Avenue
Dorchester
DT1 2JY
United Kingdom
Employer's website https://www.dchft.nhs.uk/working-for-us/ (Opens in a new tab)