About this role
Job summary
Symphony Healthcare Services have 2 vacancies for a Prescription Clerk to join our Medicines Management Team, to work as part of the teams at Ryalls Park Medical Centre and Oaklands Surgery.
Main duties of the job
You will be required to provide a high standard of service in the processing of prescription requests.
You will also be required to act as a focal point of communication between the Clinicians, Receptionists, Practice Staff, Patients and local Pharmacies as well as other health care organisations to ensure patients repeat prescriptions are produced within SHS protocols, and to work across SHS medicines management hubs as required.
You will also be asked to carry out duties with a positive attitude and can-do approach towards problem solving.
These job roles are part time permanent contracts, equalling up to 18.5 hours each per week.
The pay rate is £12.71 per hour, and will increase after a successful 6 month probation.
About us
Established in 2016, Symphony Healthcare Services (Symphony) provides NHS primary care provision across 21 sites within Somerset, linked to 14 general practice contracts. The organisation cares for approximately 132,000 patients and employs around 600 staff.
Symphony is a subsidiary of Somerset NHS Foundation Trust and manages its services through the support of a central team (including HR, finance, corporate and operational governance).
Providing NHS services is at the heart of what we do. Specifically, our vision is to be at the forefront of sustainable, high quality general practice, collaborating with our communities to improve experiences and health outcomes. We work closely with our practice teams to grow, enhance, and transform our services for the benefit of patients and staff.
Symphony welcomes applications from people of all backgrounds and underrepresented groups. When undertaking recruitment and selection for our services, Symphony is committed to equality opportunity for all.
Symphony offers an NHS or NEST Pension, a fantastic range of employee benefits and salary sacrifice schemes (see attached poster), along with flexible working from day of employment and an agile approach to hybrid working (where applicable).
We look forward to hearing from you and receiving your application.
Job description Job responsibilities
Process all repeat medication requests sent in by patients, community pharmacies and nursing homes in a timely manner, within SHS protocols Liaise with patients and pharmacies regarding prescription queries and requests Work with the practice medicines management teams, clinicians and other practice staff to resolve all medicines related queries Liaise with hospital staff with reference to discharge and clinic letters Check patient records for chronic disease and drug monitoring, and arrange for testing and review as appropriate Enter relevant patient information accurately onto EMIS Use the Prescription Tracker to establish the status of electronic prescriptions Undertake any other duties appropriate to the post as requested
Person Specification
Qualifications Essential
Five GCSE or equivalent (A*-C grade) must include Maths and English
Desirable
Experience within a pharmacy setting
Personal Qualities Essential
Good level of IT skills/typing skills Ability to communicate effectively and sensitively, both verbally and written to patients and staff at a range of levels. Excellent organisation skills demonstrate the ability to organise systems and paperwork in an office environment. Strong attention to detail and the ability to transfer accurate information. Work well under pressure and meet deadlines Ability to adapt and respond to change. The ability to use own initiative within clear boundaries, seeking advice when necessary. Demonstrate enthusiasm and a strong sense of team spirt. Able to promote good working relationships
Desirable
Computer literate in EMIS clinical system Computer literate in Microsoft Word and Outlook
Experience Essential
Experience within the NHS or similar health care setting Experience in a customer focused environment Experience of using a clinical medical IT system or similar
Desirable
Evidence of working within a multidisciplinary team Knowledge of primary care in the NHS
Special Requirements Essential
Flexibility and willingness to support all multidisciplinary teams Ability to demonstrate sensitivity, empathy and compassion to the needs of the service users and carers Ability to motivate others Flexible attitude to working patterns
Desirable
N/A
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Symphony Healthcare Services Limited
Address Ryalls Park Medical Centre
Marsh Lane
Yeovil
Somerset
BA21 3BA
Employer's website https://www.symphonyhealthcareservices.com/ (Opens in a new tab)