About this role
Education: No degree, certificate or diploma. Work setting: Hospitality industry. Urban area. Hotel, motel, resort.
Tasks
- Register arriving guests and assign rooms.
- Process group arrivals and departures.
- Take, cancel and change room reservations.
- Provide information on hotel facilities and services.
- Provide general information about points of interest in the area.
- Exchange foreign currency.
- Process guests' departures, calculate charges and receive payments.
- Balance cash and complete balance sheets, cash reports and related forms.
- Maintain an inventory of vacancies, reservations and room assignments.
- Follow emergency and safety procedures.
- Clerical duties (i.e. faxing, filing, photocopying).
- Answer telephone and relay telephone calls and messages.
- Assist clients/guests with special needs.
- Contact customers to deliver requested wakeup calls.
- Perform light housekeeping and cleaning duties.
- Provide customer service.
- Train staff.
- Work with minimal supervision.
- Computer and technology knowledge: Multi-line switchboard.
- Word processing software.
- Central reservation system (CRS).
- Security and safety: Bondable.
- Criminal record check.
- Employment terms options: Early morning.
- Evening.
- Shift.
- Night.
- On call.
- Experience: Experience an asset.
- Employment terms options: Weekend.
- Overtime available.
- Financial benefits: Bonus.