About this role
Education: No degree, certificate or diploma. Work setting: Hotel, motel, resort. Tasks: Investigate complaints and claims . Register arriving guests and assign rooms. Resolve complaints and claims . Process group arrivals and departures. Take, cancel and change room reservations. Provide information on hotel facilities and services. Provide general information about points of interest in the area. Exchange foreign currency. Process guests' departures, calculate charges and receive payments. Balance cash and complete balance sheets, cash reports and related forms. Maintain an inventory of vacancies, reservations and room assignments. Follow emergency and safety procedures. Clerical duties (i.e. faxing, filing, photocopying). Answer telephone and relay telephone calls and messages. Assist clients/guests with special needs. Contact customers to deliver requested wakeup calls. Perform light housekeeping and cleaning duties. Provide customer service. Computer and technology knowledge: Multi-line switchboard. Word processing software. Computerized bookkeeping system. Central reservation system (CRS). Spreadsheet. Internet. Transportation/travel information: Public transportation is available. Work conditions and physical capabilities: Attention to detail. Fast-paced environment. Standing for extended periods. Work under pressure. Personal suitability: Client focus. Excellent oral communication. Organized. Reliability. Team player. Employment terms options: Early morning. Evening. Shift. Morning. Night. On call. Experience: Experience an asset. Employment terms options: Day. Weekend. Overtime required. Financial benefits: Bonus. Other benefits: Free parking available.