About this role
Job summary
Are you passionate about delivering exceptional patient care and providing a welcoming, professional service? The Sleep Physiology team is looking for a dedicated and organised Clinic Receptionist to join our friendly and dynamic team.
In this key front-facing role, you will be central to the patient experience, supporting individuals attending Sleep Physiology outpatient appointments. You will help ensure clinics run smoothly and efficiently by delivering a high-quality reception and administrative service, contributing directly to excellent patient care and experience.
Main duties of the job
Welcome patients to the clinic with warmth and professionalism, creating a positive experience from the moment they arrive. Efficiently book patients into appointments and arrange further appointments as necessary, ensuring continuity of care and the smooth running of clinics. Adhere to Standard Operating Procedures (SOP) to ensure a consistent approach across the Trust, following defined processes and timelines for carrying out your duties. Support the provision of the highest quality patient care through personal actions and a commitment to continuous improvement. Collaborate with colleagues, clinicians, and support staff to optimize patient experiences and clinic operations.
About us
We are an award-winning NHS Foundation Trust working alongside health and social care colleagues across the county to provide acute and community healthcare services to more than 420,000 people across Mansfield, Ashfield, Newark and Sherwood, and parts of Derbyshire and Lincolnshire.
We put the patient at the heart of everything that we do and it is our aim to make sure that every patient is treated as we would want a member of our own family to be treated. At the same time, we expect our staff to be caring, kind and courteous to each other and to look out for each other. We believe that we are truly a clinically-led organisation.
We are proud that our Trust colleagues have voted us the best acute Trust to work for in the East Midlands for seven years running in the National NHS Staff Survey, while the Care Quality Commission has rated our Trust as 'outstanding' for care and our King's Mill Hospital as the only 'outstanding' NHS-run hospital in the East Midlands.
Not all of our roles are eligible for sponsorship to find out which roles are eligible for sponsorship please refer to the shortage occupation list found here:Skilled Worker visa: eligible healthcare and education jobs - GOV.UKHome Office guidance has changed as of the 9th April, anyone that requires switching visa type may not be eligible for sponsorship even if the role is on the shortage occupation list.
Job description Job responsibilities
To see the full detailed job description and main responsibilities of the job please refer the job description attached.
Person Specification
Knowledge Requirements Essential
Computer literate, with experience of using a keyboard. Excellent communication skills.
Desirable
Knowledge of PAS and NHS in general RSAII or ECDL
Qualifications/Academic/ Craft/ Professional Essential
Good standard general education
Desirable
IHRIM
Further Training Desirable
Knowledge and use of PAS
Experience Essential
Clerical experience Customer care experience
Contractual Requirements Essential
Regular attendance and willingness to work flexible hours as necessary
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Sherwood Forest Hospitals NHS Foundation Trust
Address Kings Mill Hospital
Mansfield Road
Sutton In Ashfield
NG17 4JL
Employer's website https://www.sfh-tr.nhs.uk/ (Opens in a new tab)