About this role
Education: No degree, certificate or diploma.
Tasks
- Register arriving guests and assign rooms.
- Resolve complaints and claims . Process group arrivals and departures.
- Take, cancel and change room reservations.
- Provide information on hotel facilities and services.
- Process guests' departures, calculate charges and receive payments.
- Balance cash and complete balance sheets, cash reports and related forms.
- Maintain an inventory of vacancies, reservations and room assignments.
- Clerical duties (i.e. faxing, filing, photocopying).
- Answer telephone and relay telephone calls and messages.
- Assist clients/guests with special needs.
- Provide customer service.
Employment terms options: Shift.
Experience: No experience (will train).
Support for persons with disabilities: Provides physical accessibility accommodations (for example: ramps, elevators, etc.). Support for newcomers and refugees: Participates in a government or community program or initiative that supports newcomers and/or refugees. Support for youths: Offers mentorship, coaching and/or networking opportunities for youth. Support for Veterans: Participates in a government or community program or initiative that supports Veterans . Support for Indigenous people: Participates in a government or community program or initiative that supports Indigenous people. Support for mature workers: Participates in a government or community program or initiative that supports mature workers . Supports for visible minorities: Participates in a government or community program or initiative that supports members of visible minorities.