About this role
Job summary
We are excited to be in a position to offer a permanent Band 3 post for a Clinical Office Administrator to join our Outpatient Team within the iMSK; in Orthopaedics. The post will be 37.5 hours a week.
The successful applicant will have the ability to work as part of the team in order to deliver high quality customer service, display excellent communication skills, and an understanding of delivering healthcare services. You will need to demonstrate commitment to care quality and performance delivery. You must be a team player with the ability to problem solve and work independently.An understanding of the 18 week patient pathway is preferable, although training will be given. You will be required to use a number of systems including Cerner, Luna, CRIS and Dictate I.T. Previous experience of these systems is desirable, but not essential, as training will be provided.
Main duties of the job
Liaise with patients to book, cancel and reschedule appointments taking into consideration of 18-week targets. Will need to demonstrate excellent customer service skills, using an understanding and reassuring manner when dealing with patients and their relatives. As part of a team, provide admin cover from Monday to Friday each week within the specialty. General office duties including post, filing, photocopying, scanning & answering the phones. Advising patients on outpatient waiting times. To be responsible for chasing GPs on patients missing referrals. To open post and e-mails and record all referrals onto the Patient Administration System, ensuring data accuracy with patient details, GP details and referral dates and highlighting any referrals which require urgent attention and investigating any discrepancies. To aid in the preparation of patient records for all teams' specialities and adding to Evolve. To despatch necessary paperwork informing patients that their referral has been received. To access Cerner and identify new appointments for patients and book suitable appointments within the government target wait times and to the consultant's clinical request then despatch the necessary paperwork associated with that appointment.
About us
Ashford and St. Peters Hospitals NHS Foundation Trust is the largest provider of acute hospital services to Surrey residents, serving a population of 410,00 people and employing approximately 4,800 staff.
Our vision is to provide an outstanding experience and best outcomes for patients and the team. We are committed to providing continuous professional development and flexibility to deliver our workforce plan.
We are part of a collaborative Group with the Royal Surrey NHS Foundation Trust. As part of this partnership, colleagues may occasionally work across both organisations to support shared services, development opportunities and patient care.
St Peter's Hospital delivers complex medical and surgical care, maternity and emergency services. Day and orthopaedic surgery, ophthalmology and outpatient services are delivered at Ashford Hospital. Additional services are delivered at Woking Community Hospital.
Our Values provide us with the behaviours we respect and can commit to. By living our values through our everyday interactions, we can build a stronger, more resilient, and forward- thinking organisation, guiding us to achieve success and make a positive impact on how we deliver our services.
We can offer you the full range of NHS benefits and discounts.
Please note that adverts may close early, so early application is encouraged.
For more information about careers at ASPH please visit:www.asph-careers.org
Job description Job responsibilities
You will be the point of contact for booking ERS referrals, taking a large volume of telephone calls, some of which can be very demanding. Able to stay calm under extreme pressure. Work in a large team with many personalities. We also like candidates to be able to work using their own initiative as the Department is extremely busy. You must be a Team Player with the ability to juggle many requests at any one time.
Person Specification
Essential Essential
oAlways puts patients first oCustomer service focus oWilling and able to take personal responsibility oDemonstrates passion for excellence oSeeks out and takes opportunities for improving the service offered oTakes pride in their work and their team oFlexible in their attitudes and behaviours to support team working and delivery of objectives oRespects, values and cares for others oSupports learning and development of self and others oSupports and promotes equality and diversity
Desirable
oYou have knowledge & awareness of diversity and human rights as appropriate to your role oYou are able to communicate effectively to ensure high standards of care, treatment, service or support as appropriate to your role, oPatient facing roles- be able to understand an individual's communication, physical & emotional needs; recognise their needs and preferences oAble to provide a customer focussed service oProven organisational skills oFast, accurate copy typing oAble to compose letters on own initiative or with minimal instruction oAble to prioritise work and work to deadlines oAble to use initiative and judgement in dealing properly with day to day issues and queries. oConfident in use of computer package such as Excel oAbility to learn new computer systems oGood written and verbal communication skills oAble to deal sensitively and tactfully with all contacts and maintain confidentiality.
Desirable Essential
NHS experience NHS systems and procedures Knowledge and experience Cerner
Desirable
oBooking appointments on PAS or Patient Centre system oExperience of working in a front line position with the general public
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Ashford & St. Peter's Hospitals NHS Foundation Trust
Address St Peter's Hospital
Guildford Road
Chertsey
KT16 0PZ
Employer's website https://www.ashfordstpeters.nhs.uk/ (Opens in a new tab)