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Customer Service (Alcobendas (Madrid), ES, 28108) @ Ivoclar Vivadent AG

Alcobendas (Madrid), ES, 28108OnsiteFull-time
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About this role

Bring innovation to life Here you can insert your job specific intro text. Your role • Processing incoming orders, quote requests, and customer inquiries • Monitoring product availability, clarifying and tracking delivery dates • Preparing transport documents and accompanying papers for special transports from Schaan/FL • Creating invoices and credit notes • Preparing and coordinating the shipment of trade fair and course materials • Updating delivery conditions • Clarifying shipping methods • Acting as a contact person for sales partners, end customers, regional sales managers, and subsidiaries in operational matters • Actively supporting the field service • Working closely with logistics, warehouse, and planning departments • Providing operational support to internal departments such as product management, key account management, customer care management, academy, R&D • Pre- and post-processing of promotions, trade fairs, and events • Personally supporting sales at trade fairs and events, if required Your profile • Completed vocational education in Business Administration, Supply Chain Management, Logistics, or related field (or equivalent experience). • 2–4 years of experience in order processing, logistics coordination, or customer service. • Experience with ERP systems (e.g., SAP) and proficiency in MS Office applications. • Strong understanding of order management and shipping processes. • Knowledge of transport documentation and international shipping regulations. • Ability to create invoices, credit notes, and manage delivery conditions. • Familiarity with trade fair and event logistics is an advantage. • Good English and German communication skills (C1 minimun) • Strong interpersonal skills • Strong organizational and time-management abilities. • Detail-oriented with high accuracy in documentation and data entry. • Ability to work collaboratively across multiple departments. • Willingness to travel occasionally for trade fairs and events. What we offer • A global, purpose-driven company with 3,700 employees. • A culture of innovation and collaboration. • Learning and development tailored to your growth. • Attractive benefits.

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