About this role
• Dispatch Sonographer to the proper geographical where needed
• Knowledge of Same day vs. Scheduled Services.
• Understanding Clients needs for services and how to create customer satisfaction by providing same day service.
• Prioritize STAT Exams as identified by Client and Protocols.
• Prioritize cases for “STAT”, ASAP and PRIORITY homes.
• Communicate and report problems to the Supervisor and respective Field Manager.
• Assist Technologist with a variety of daily needs (directions, case type and client info etc.).
• When required, will assist the customer service representative with the overflow of client orders
• Call facilities to schedule cases for all exams, verifying diagnosis and symptoms and when necessary communicate directions for nursing staff to prep the patient prior to arrival.
• Understand diagnosis codes and Ultrasound study types; coordinate the two to ensure proper technologist is dispatched and patient prepped if necessary.
• Learn Medicare Guidelines (diagnosis, and scheduling guidelines)
• Remain knowledgeable with regards to medical insurances and understand where they may/may not be accepted.
• Verify cases upon completion by technologist.
• Technical issues reported by Technologist to be communicated to Supervisor.
• A thorough understanding of the assigned dispatch area's geography
• Schedule Fixed Physician sites and Prison on a weekly basis. Keep contact list up to date with each fixed site.
• Create work orders based on call or faxed requests
• Fax final report to facility at facility request.