About this role
Turn great service into lasting customer partnerships! As a Customer Success Specialist, you'll connect customers with internal teams, coordinate orders and shipments, solve problems, and keep communication clear every step of the way. If you're a detail-driven communicator who thrives in a fast-paced environment, this is your opportunity to collaborate across operations, sales, and customer service while creating a seamless experience for every customer.
Key Responsibilities
Customer Relationship Management
• Serve as a primary point of contact for assigned customer accounts.
• Build and maintain strong customer relationships through proactive communication and service support.
• Provide timely updates and information regarding order status, shipments, and operational activities.
Account Management
• Review customer orders to ensure information is accurate for operational processing and billing requirements.
• Monitor order activity to ensure shipping requirements and service timelines are met.
• Communicate customer requests, changes, or service needs to internal teams.
Customer Systems
• Utilize and maintain multiple operational systems including customer portals, WMS, and order management platforms.
• Assist customers in utilizing customer portals and reporting tools to access operational information.
• Maintain accurate customer and order documentation within internal systems.
Customer & Internal Coordination
• Work closely with warehouse operations, transportation, and internal support teams to ensure customer expectations are met.
• Coordinate with site staff and sales teams to resolve service issues and maintain account continuity.
• Support onboarding and ongoing operational support for assigned customers.
Qualifications
• High School Diploma required; Associate or Bachelor's degree preferred.
• 2+ years of experience in customer service, account management, or logistics operations preferred.
• Experience working in warehouse, distribution, or fulfillment environments preferred.
• Strong computer skills including Microsoft Excel, Word, and Outlook.
• Ability to work across multiple operational systems and customer portals.
• Strong organizational, multitasking, and problem-solving skills.
• Strong written and verbal communication skills.
• Ability to build positive relationships with customers and internal teams.
• Ability to work independently while maintaining strong collaboration across teams.
• Ability to travel occasionally (less than 10%) as needed.
• All other duties as assigned based on business and customer needs.
Physical Capabilities:
• Ability to sit for extended periods while working at a computer workstation.
• Ability to use hands and fingers for computer keyboarding and phone communication.
• Ability to communicate effectively through phone, video, and written communication.
Benefits and Total Rewards:
• Competitive wages and opportunities for advancement.
• Medical, Dental, Vision, Critical Illness, Accident, and Flexible Spending Plans available.
• Company-paid Short/Long-term Disability, Life Insurance, and Employee Assistance plans.
• Company-paid Time-Off (PTO), Holiday Pay, and Sick Leave where required.
• Retirement 401(k) Plan with Discretionary Employer Match and Profit Sharing.