About this role
On-Call Transit Assistant
Cold Lake Bus Lines offers and opportunity that is always exciting and varied day to day.
The On-Call Transit Assistant role is a hands-on position that requires a strong knowledge of the transportation industry and the area surrounding Cold Lake.
This is a remote position - work from home (must be in Cold Lake).
This role involves radio monitoring of the Transit System during specified hours.
• Monday to Friday: 5:00 pm – 10:00 pm
• Saturday: Operating hours are 8:30 am to 9:30 pm; exact shift will vary
Principal Duties and Responsibilities:
• Monitor Transit operations in evenings and Saturdays and escalate any concerns immediately to the Transit Supervisor and Operations Manager
• Assist the Transit Supervisor in delegating responsibilities to Transit Operators; scheduling monthly hours
• Assist the Transit Supervisor in ensuring the routes are covered in an efficient and fair manner
• Ensure that drivers and staff are treated in a fair and consistent manner using the guidelines and rules set down in the Driver's Handbook
• Meet monthly with the Transit Drivers to discuss issues
• Assist in answering public and driver inquiries and finding solutions to concerns
• Inform Training & Development of open routes and monitor progression of new trainees
• Liaise with customer
• Respond to potential on call situations in transit unit movement or covering transit routes and support other operation needs where needed
Requirements:
• Previous transit or transportation industry experience preferred
• Excellent communication skills with the ability to interact professionally while exhibiting confidentiality and diplomacy
• HOS and auditing experience considered and asset
• Expertise in organizational planning and problem-solving
• Knowledge of WCB and Occupational Health and Safety regulations
• Computer proficient in Microsoft Excel, Word an Outlook
• Team player