About this role
Job summary
Do you enjoy administrative work, but want a role that is part of the patient's journey through the hospital? Do you enjoy being busy and in a role with pace? If yes, then this could be the role for you.
An exciting opportunity has arisen within Medicine for a Ward Receptionist to work in our Gastroenterology/Endocrine/Haematology ward. The successful candidate will work closely with the multi-disciplinary team (nurses, medical team, allied health professionals) to ensure patients on our ward receive the highest standard of care and have a positive experience whilst supporting flow through the Hospital.
Main duties of the job
We are looking for a Ward Receptionist/ Co-pilot who can work as part of a job share to cover our reception area (Mondays to Saturdays) -To include some weekend working. Shifts will be covered on a rotational basis, covering 7.30am - 6pm, with some flexibility in these hours. To be discussed at interview.
This role requires someone who can work pro-actively, and has excellent communication and organisational skills. The successful candidate must be able to work well under pressure due to the role having competing demands at times. The post holder will need to be computer confident and be willing to undertake training to be self-reliant in using multiple NHS applications
About us
North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.
North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.
Job description Job responsibilities
The successful postholders main duties include admitting, discharging and transferring patients, answering telephone enquiries from both internal/ external departments as well as patients relatives. They will ensure patient notes are processed promptly and to act with confidentiality. To organise transport, order and maintain stationery levels, and to coordinate any ward requests to maintain flow through the ward.
Person Specification
Education/Training/Qualifications Essential
Keyboard GCSE level education Experience working in a busy customer-facing environment with frequent interruptions and competing priorities
Work Experience Essential
Experience of working in the NHS To have worked within a busy team environment Experience of hospital environment
Desirable
Experience of working with members of the public
Knowledge/Skills/Abilities Essential
Prioritisation of workload Computer and keyboard skills Good communication skills and telephone manner Demonstrate attention to detail Completion of tasks to deadlines An understanding of confidentiality
Desirable
Demonstrate good organisational skills Knowledge of hospital systems
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Bristol NHS Foundation Trust
Address Bristol
Southmead Hospital
Bristol
BS10 5NB
United Kingdom
Employer's website https://www.nbt.nhs.uk/ (Opens in a new tab)