About this role
Duties & Responsibilities
• Generate, develop and qualify new leads. Prospect customers through market research and internal target customer lists
• Assist customers with technical questions/requests, pricing and sample inquiries and help establish great customer collaboration
• Manage the day-to-day requirements of assigned agents and distributors
• Identify trends across sample orders, product inquiries, and turn this data into actionable initiatives
• Escalate qualified leads and related information to Sales Account Managers and Marketing
• Use internal CRM, sales processes, and business tools to manage the pipeline of new customer targets
• Responsible for executing sales activities, building customer relationships, and contributing to the achievement of the Annual Operating Plan (AOP) objectives.
• Develop a methodology to identify, target, and engage new potential customers in targeted strategic segments
• Perform and coordinate all sales-related administrative activities, including but not limited to quotations, samples, product information requests, CRM updates, Salesforce related activities
• Perform related duties as assigned or as the situation dictates
Other
• Travel occasionally to customer sites primarily with sales persons and participate to Trade Shows
Critical Competencies, Knowledge, Skills, and Abilities
• Ability to multi-task / provide appropriate follow-up / prioritize activities and initiatives
• Excellent interpersonal, communication, and customer-engagement skills
• Proactive and energetic approach to problem solving
• Proficient in using system tools and internet search including using AI.
• Ability to ask the right questions to identify opportunities and provide solutions
• Effective prospecting, cold-calling, and potential customer identification skills
• Effective communication (written & verbal), and acute presentation skills
• Ability to collaborate with internal teams, including Operations, Customer Service, Sales, Marketing and Technology
• Proficient in Microsoft Office, any experience with Salesforce and JD Edwards is a plus
Education and Experience
• Minimum Bachelor's degree in Chemistry, Chemical Engineering, Materials Science, or a related technical field preferred, or equivalent relevant technical and industry experience
• 3+ years' experience in B2B customer support or sales related support
• Experience working with other cultures and non-native English speakers preferred
• Fluent in English and French, any other language knowledge is a plus
Career Development Opportunity
As part of our long-term succession planning, this role is designed to provide exposure to key customer interactions, commercial processes, and business development activities. The successful candidate will have the opportunity to develop the skills and experience required to progress into a Sales Account Manager position in the future.