About this role
EXAMPLES OF WORK PERFORMED FOR PRODUCTION COORDINATOR:
• Acknowledge and process incoming sales orders.
• Schedule orders for production and prepare production paperwork.
• Coordinate outbound shipping for all orders and resolve shipping errors.
• Obtain signed bills of lading for every shipment.
• Manage open orders, update ship dates on past-due orders, and follow up until each order is fulfilled.
• Communicate order delays to managers and keep customers updated.
• Provide customer service as the main contact for order status and questions.
• Process and resolve warranty claims and vendor chargebacks.
• Match sales order acknowledgments with signed bills of lading and invoices, and file all order documents.
• Send invoices and customer statements, and resolve invoice inquiries.
• Perform any other duties as directed by management.
PERKS THAT COME WITH THE JOB AS A PRODUCTION COORDINATOR:
• Fun work environment!
• Benefits Package - Health, Dental & Vision, 401k matching, Life Insurance, HSA, FSA, Accident, Critical Illness, and Hospital Indemnity coverage, Short- and Long-Term Disability and Employee Assistance Program
• Paid Vacation
• Employee Discounts 10%
• Gym Onsite
EDUCATION AND/OR WORK EXPERIENCE REQUIREMENTS:
• 1–2 years of experience in order entry, production scheduling, shipping/logistics, or customer service preferred.
• High school diploma or equivalent required. An associate degree or coursework in business, supply chain, or a related field is a plus.
• Experience in a manufacturing or distribution environment preferred.
• Working knowledge of Microsoft Office, especially Excel and Outlook.
• Experience with ERP or order management software preferred.
• Familiarity with bills of lading, invoices, and shipping documents a plus.
• Strong attention to detail and organizational skills.
• Clear, professional written and verbal communication.
• Knowledge of employment, merchandise handling, and safety procedures.
• Ability to manage multiple priorities and meet deadlines.
PHYSICAL ACTIVITY REQUIREMENTS: To successfully perform the essential functions of the job, an employee must be able to perform the following: Stooping, kneeling, crouching, reaching, standing, climbing, crawling, walking, pulling, lifting, talking, typing, hearing/listening and repetitive motion.
Heavy Work: Lifting up to 25 lbs occasionally.
Work Environment: Office environment with regular time in the plant and shipping areas. Exposure to noise and varying temperatures on the shipping dock.
Mathis Mattress Manufacturing promotes and maintains a drug-free work environment. Mathis Mattress Manufacturing is an Equal Opportunity Employer.