About this role
Schedule: Needing Open Availability (able to work evenings and weekends) on a rotating schedule. Hours of operation are Monday-Saturday 8 AM-10 PM and Sunday 10 AM- 9 PM.
Pay: $15/hr.
EXAMPLES OF WORK PERFORMED FOR PAYMENT TEAM SPECIALIST:
• Assist customers in making over-the-phone payments.
• Answering payment-related inquiries and addressing any payment related issues.
• Process various types of payments including credit card payments ensuring accuracy and verifying that all transactions were done correctly.
• File the daily invoices.
• Call the finance company to verify information on customer accounts (balance due, account balance, available credit).
• Provide customers with payment confirmation and receipts ensuring all information is accurately communicated.
• Address customer concerns and resolve payment discrepancies.
• Perform any other duties as directed by management.
Perks that come with the job as Payment Team Specialist:
• Fun work environment!
• Benefits Package: Health, Dental & Vision, 401k Matching, Life Insurance, HSA, FSA, Accident, Critical Illness, and Hospital Indemnity coverage, Short and Long Term Disability and Employee Assistance Program
• Paid Vacation
• Employee Discounts 10%
• Gym onsite
EMPLOYMENT STANDARDS FOR PAYMENT TEAM SPECIALIST: Ability to repetitively use arms, hands and fingers; basic mathematical skills required; attention to detail; ability to work in a fast-paced environment; ability to communicate effectively and positively with internal and external customers; and basic knowledge to operate computer and phone systems.
PHYSICAL ACTIVITY REQUIREMENTS: To successfully perform the essential functions of the job, an employee must be able to perform the following: Stooping, kneeling, crouching, reaching, standing, walking, pulling, talking, hearing/listening and repetitive motion.
Heavy Work: Lifting up to 10 lbs occasionally.
Work Environment: Indoor climate controlled environment.
Mathis Home promotes and maintains a drug-free work environment. Mathis Home is an Equal Opportunity Employer.
*Non Safety Sensitive*